Appian Platform Administrator / IT Project Manager

Job Description

Job Description

Appian Platform Administrator / IT Project Manager

Position: Appian Platform Administrator / IT Project Manager Employment Type: Full-Time / Contract Location: Remote / Hybrid as required Clearance: U.S. Citizenship and ability to obtain/maintain Public Trust preferred

Position Overview

We are seeking an experienced Appian Platform Administrator / IT Project Manager to support a federal Department of Education Appian environment. This position combines Appian platform administration, user and license management, and IT project management responsibilities.

The successful candidate will serve as a key point of contact between the customer, Appian, software/reseller partners, and the technical delivery team. The individual should have hands-on experience managing Appian users, roles, security, licenses, environments, and administration, along with strong IT project management experience.

Key Responsibilities

Appian Platform & User Management

• Administer Appian users, groups, roles, permissions, and access.
• Manage user onboarding, modifications, and offboarding.
• Support Appian security and access-control requirements.
• Monitor and manage Appian user accounts and platform access.
• Support Appian Cloud and on-premises/Data Center environments.
• Troubleshoot user access and platform administration issues.
• Maintain Appian administration procedures and documentation.

Appian License Management

• Manage Appian licenses, assignments, utilization, and availability.
• Track license usage and identify unused or underutilized licenses.
• Support Appian license renewals and procurement activities.
• Coordinate with Appian and authorized resellers regarding licensing questions and renewals.
• Maintain accurate license and user-management records.
• Provide license utilization reports to government stakeholders and project leadership.

IT Project Management

• Manage project schedules, milestones, deliverables, and dependencies.
• Coordinate activities among government stakeholders, technical teams, Appian, and vendors.
• Lead project status meetings and prepare status reports.
• Track risks, issues, decisions, and action items.
• Coordinate technical resources and prioritize project activities.
• Support project planning, transition, implementation, and operational activities.
• Communicate project status and key issues to government leadership.

Customer & Stakeholder Support

• Serve as a primary point of contact for Appian administration and user-management activities.
• Work directly with federal customer stakeholders.
• Coordinate requirements and resolve operational issues.
• Prepare presentations, reports, meeting notes, and project documentation.
• Ensure timely communication and follow-up on customer requests.

Required Qualifications

• 5+ years of IT project management experience.
• 3+ years of Appian experience preferred.
• Hands-on experience with Appian administration, user management, roles, groups, and security.
• Experience with Appian license management and utilization.
• Experience working with Appian Cloud and/or Data Center environments.
• Strong understanding of enterprise application administration.
• Experience managing project schedules, risks, issues, and deliverables.
• Excellent written and verbal communication skills.
• Ability to work independently with federal customers and technical teams.

Preferred Qualifications

• Appian certification(s).
• Experience supporting U.S. federal government customers.
• Experience with Public Trust environments.
• U.S. Citizenship.
• Experience with Microsoft Entra ID/Azure AD, SSO, and enterprise identity management.
• Experience coordinating software licensing and renewals.
• PMP or equivalent project management certification.

Ideal Candidate

The ideal candidate is someone who can wear both hats : an experienced IT Project Manager who is also comfortable getting hands-on with Appian user administration, security, and license management .

This is not strictly a project-management position and not strictly a system-administration position. The individual should be able to coordinate with senior stakeholders while also handling day-to-day Appian platform and user-management activities.