Creative Repair Specialist

Surface Experts Field Technician

At Surface Experts, we have a creative team who collaborate to solve customer problems. We provide a service you can be proud of with a team you'll enjoy working with.

As a Surface Experts Field Technician, your job is to repair small spot damage on interior surfaces, such as countertops, appliances, tubs, floors, glass cooktops, etc. You build relationships with customers built upon trust, reliability, and quality service. You look for opportunities to expand our sales and services by educating customers on our unique services. We are a national franchise growing our local team.

Job Duties and Responsibilities

Work as a team to collaborate and reach goals. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

In the Field Daily

o Perform work on-location within the Kansas City area (primarily northland and downtown) o Complete 4 or more creative repairs each day o Problem-solve with repairs in a variety of settings like apartments, construction sites, hotels, etc

Customer Service and Communication

o Treat residents and staff with exceptional customer service o Communicate frequently and consistently with team throughout the day through chats and mobile app updates, managing to your schedule. o Identify additional opportunities and educate customers on available services

Creative Repair Process

o Learn and integrate our one-of-a-kind 5-step process into your creative routine o Master each instrument and tool in your personalized kit o Flex your artistic talents each repair requires a unique solution

Qualifications

• Excellent communication and collaboration skills
• Must be able to see, distinguish, and replicate colors A familiarity with color and color matching is integral to our process.
• Hands-on experience doing some form of creative or manual work
• Attention to detail
• Commitment to quality work within expected timelines
• Proven motivation to provide excellent customer service
• Professional, caring and service-minded; team-oriented
• Licensed to operate a passenger car and have a clean driving record
• Ability to lift 30 pounds, climb stairs, and kneel frequently and for prolonged periods to access repairs
• Excitement and energy to be part of a growing team

Compensation: $20.00 - $25.00 per hour