Application Administrator II, Epic HIM

About This Position The Application Administrator II is an application design and configuration analyst for vendor‑purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The position focuses on one primary area of expertise, often cross‑trained on a related application. Areas include patient access, revenue cycle, clinical, ancillary department, and/or administrative or corporate applications. The Administrator works under the direction of the IT Application Administrator Lead or IT Project Manager and closely with IT Resource Educators, Infrastructure Services staff, and Customer Support staff to maintain, optimize, and support the application system environment. Security: Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services is expected. The Administrator works closely with application and infrastructure staff to support IT security policy and procedures. Revenue Integrity: Additional duties in the Revenue Integrity department focus on payer reimbursement and payer contracts. The Administrator is involved in the payer reimbursement workflow process, addressing incidents and problem management, service request management, and change control management. The Administrator translates payer contract terms and requirements to system specifications while evaluating current system capabilities. This role reports to the Manager of Revenue Integrity. Requirements Education Required: certification/associate degree or 3 years of related application use with business or health care work experience. Prefer: bachelor’s degree in information technology, health care, or related field. Experience Minimum 3 years experience in a health care related field using information technology in daily operations. Demonstrated analytical critical thinking skills for process development or problem resolution. Demonstrated customer service methodology and accountability. Knowledge of healthcare processes and application system coordination. Knowledge of database structure and reporting techniques and tools. Licensure / Certification Maintained professional/clinical competence, certification and/or licensure as applicable. Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion. Benefits the North Way Health & Welfare Benefit Packages 401(k) Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3,000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members Other Information Work Group: Non-Contract Hours per two‑week pay period: 80 Shift: Days 8 hours Weekend Requirement: None Call Requirement: Off Premise Call Remote or On‑site: Hybrid Remote (Must live in MN or WI) FLSA Status: Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on workgroup eligibility. Salary Range: N22 ($37.49 - $56.23), based on experience Shift Differential: Compensation may include shift differential pay depending on the position and shift worked. STI Bonus Eligible: False Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position. #J-18808-Ljbffr North Memorial Health