Service Writer

Job Description

Job Description

Job Summary:

KanEquip has an immediate opening for a Service Writer to assist the Service Department with administrative duties and repair orders for agriculture and construction equipment.

  The ideal candidate has…

• Experience in an agriculture equipment service department or an agricultural equipment dealership.
• Expertise with computer system, including MS office and internet-based applications.
• Ability to work seasonally extended hours during the week or weekends.
• Acceptable Motor Vehicle status- current driver’s license, and ability to operate motor vehicle *Ability to travel to company meetings and training events as needed.

  You will contribute to our team by: (Duties and Responsibilities)

• Coordinating with the Service Manager to assign jobs to technicians in the service department according to their skill and knowledge.
• Assisting in supervision of technicians and ensuring excellent customer experience.
• Communicate clearly with customers regarding service work and billing.
• Maintaining a positive and professional working relationship with the service team, other dealership staff and venders.
• Completing forms for service operations and warranty in a timely and accurate manner. 
• Promoting teamwork and communication through effective interaction with team members.
• Managing service trucking and sales logistics.
• Experience in an agriculture equipment service department or an agricultural equipment dealership.
• Expertise with computer system, including MS office and internet-based applications.
• Ability to work seasonally extended hours during the week or weekends.
• Acceptable Motor Vehicle status- current driver’s license, and ability to operate motor vehicle *Ability to travel to company meetings and training events as needed.
• Great customer service skills.
• Knowledge of agricultural operations -farming background preferred.
• Solid diagnostic and problem-solving skills.
• Strong communication and interpersonal skills with customers and employees.

  If you have/can: (Skills and Experience)

• Minimum 3 years’ experience in a service department, preferably as a technician in an agricultural dealership.
• Great customer service skills.
• Knowledge of agricultural operations -farming background preferred.
• Solid diagnostic and problem-solving skills. 
• Strong communication and interpersonal skills with customers and employees
• Ability to work extended hours during the week and on weekends

You will earn/be eligible for…

• Competitive hourly wage with overtime pay starting at 40 hours
• Annual company and location bonuses
• Opportunities for advancement
• Training and development
• Medical/Dental/ Vision Coverage
• Health Savings Plan
• Life and Disability Insurances
• AFLAC
• Flexible Spending Account
• 401K Match and Profit Sharing
• 96 hours of accrued PTO
• 32 hours of Holiday PTO
• Six (6) Paid Holidays
• Bereavement Pay
• Wellness Plan
• Company Uniforms