Shift Supervisor

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

Title : Shift Supervisor


Location : New York Metropolitan Area


Reports to : Director of Operations & Security


Pay Range : $24.72 - $24.72 per hour (effectively $45,000 - $45,000 per year)


FLSA Status : Non-Exempt


Status : Full-time (35 hour per week)


Role Summary : The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards, ensuring a safe environment for both employees and clients.


Primary Job Responsibilities/Duties :


The Shift Supervisor is responsible for, but not limited to:

• Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident

• Examine all items entering the facility to ensure client and staff safety

• Provide crisis prevention and intervention as needed

• Record incidents and residents' grievances appropriate in logbook and on incident report

• Maintain ongoing communication with all department supervisors concerning social services issues

• Manage entry logs to ensure all persons entering the facility are recorded and accounted for

• Inspect all cleaning and service chores assigned to program aides to ensure completion

• Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency

• Assist clients with questions and resolving any issue as they may arise

• Monitor video surveillance of all areas of the facility

• Adhere to safety, health, and fire hazard guidelines; policies and procedures

• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel

• Work diplomatically to solve issues that may arise

• Provide coverage when necessary

• May be required to work evenings, weekends and holidays as needed

• Perform all other required duties to ensure the facility is running efficiently

Physical Requirements :

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements :

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.

• May be required to work on or during evenings, weekends, and holidays.

Qualifications :

• High School Diploma / GED.

• At least one (1) year of supervisory experience.

• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.

• CPR/First Aid Certification (required before expiration of probation).

• Food Protection Certification (required before expiration of probation).

• Ability to establish and maintain professional boundaries in working with clients.

• General knowledge of working in a residential facility preferred.

• Knowledge of HIPPA guidelines and standards.

• Strong written and verbal communication skills.

• Excellent problem-solving and analytical skills.

• Commitment to excellence and high standards.

• Good judgment with the ability to make timely and sound decisions.

• Ability to assess emergency situations and respond effectively.

• Must be able to read, speak, write, and understand English for administrative purposes.

• Must pass drug screening to be appointed.

• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity


NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.


Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."


Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees

• 403(b) Retirement Savings Plans

• Loan Forgiveness Programs for eligible employees

• Paid Holidays and Vacation

• Paid Time-off

• Vol Life Insurance and AD&D

• Term Life and AD&D insurance

• Long Term Disability

• Employee Assistance Program support (EAP)

• Commuter Benefits Program

• Aflac: Short-Term Disability, CA, Accident and Hospital

• Employee Discount Program

False Statements


Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.


At-Will Employment Disclaimer


While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.