Outreach Specialist, Part Time (Montgomery County)

Tennessee Voices Inc. is Tennessees collaborative leader in mental health and family well-being. Each year we serve thousands of children parents and adults across all 95 counties with services that prevent crisis heal trauma and build long-term stability. Our model works because its whole-family trauma-informed and community-driven. By healing parents alongside their children providing critical resources like housing and mental health support and advocating for systemic change TN Voices helps families thrive and communities grow stronger.

Summary: The Outreach Specialist supports families of children with emotional or behavioral challenges by providing information referrals advocacy and guidance. The role requires lived experience as a caregiver of a child with mental health needs and familiarity with systems like education juvenile justice and child welfare. Responsibilities include attending meetings to support families coordinating services documenting interactions in the electronic record conducting community outreach and delivering trainings both in-person and virtually. The position requires strong communication public speaking organizational skills and adherence to HIPAA. Reliable transportation is required and CFSS certification must be obtained within one year of hire. This position requires reliable internet.

Essential Duties & Responsibilities:

• Responsible for fulfilling all duties related to emergency preparedness evacuation and client safety including support of individuals who may not be capable of self-preservation in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards.
• Provide information referrals advocacy and support to families of children with emotional/behavioral problems.
• Attend family team meetings and other system-related meetings (education juvenile justice child welfare) to support parents and promote cooperation.
• Support coordination of services for children with SED and their families through role modeling and system-of-care principles.
• Maintain parent and professional documentation in the Electronic Client Record (ECR).
• Comply with HIPAA.
• Provide community trainings and presentations related to mental health agency programs advocacy education and parenting curricula.
• Develop recruit for and provide ongoing assistance consultation training and outreach for groups of parents professionals and community members.
• Maintain a strong community presence as an agency representative.
• Conduct outreach to community partners for referrals and needed services.
• Complete monthly reporting and documentation in a timely manner.
• Attend assigned meetings including mental health planning councils Community Advisory Boards and collaborative agency meetings.
• Perform other duties as assigned.

Qualifications:

• Minimum of high school diploma or equivalent.
• Certified Family Support Specialist preferred.
• Must self-identify as being or having been the biological parent adoptive parent foster parent or relative caregiver with legal or authorized custody of a child or youth with a mental emotional behavioral or co-occurring disorder.
• Personal experience with childrens mental health issues and navigating child-serving systems within the last 10 years.
• Nonprofit experience and work history within child-serving systems preferred.

Certificates Licenses Registrations: Valid drivers license proof of automobile insurance

Other Skills and Abilities:

• Knowledge of the service area and resources for children with mental health issues.
• Knowledge/experience with juvenile justice educational child welfare and other child-serving systems.
• Desire to help and support parents of children with a Serious Emotional Disturbance; strong customer service skills.
• Ability to network with community agencies and respond to broader needs.
• Ability to train on subject matter organize training events conduct outreach and recruit.
• Public speaking required.
• Commitment to system-of-care principles cultural competency and teamwork.
• Strong communication organizational problem-solving and creative-thinking skills.
• Basic computer skills (Outlook Excel Word Teams PowerPoint Zoom).
• Must comply with HIPAA.
• Ability to travel; reliable transportation and auto insurance required.
• Ability to obtain CFSS Certification within 1 year of hire.
• Core Competencies:
• Hands on community interaction to engage individuals in TNV mission and programs.
• Develop and implement outreach and engagement strategies that increase the number of individuals enrolled in service delivery and outreach efforts.
• Manage logistics associated with outreach and engagement events as necessary and requested.
• Actively represent TNV services at identified community events.
• Complete outreach and engagement reports as required.
• Provide Mental Health Training and Education as requested to communities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk push pull and carry/lift up to 50 pounds. The employee is occasionally required to climb bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks oral and written communication; and an attention span of 1 hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employees direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values:V.O.I.C.E.

V Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind honest ethical and clear communication. We know our strengths and share them with intention.

O Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe included and heard. We value diverse perspectives invite honest feedback and lead with a welcoming spirit. We celebrate our winsbig and smalland lift each other up through support presence and shared pride in our work.

I Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions feedback and growth. We keep an open mind and heart recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown explore bold ideas together and support one another across roles because shared growth moves us all forward.

C Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication warmth empathy and humility. We listen with care and assume the best in others. We stay present and grounded even when things are difficult because we believe in the future were building for every child family person and community we serve.

E Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy lifted by humor and guided by vision we stay focused on what matters to create lasting meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job please contact Human Resources at

All employees are expected to uphold the highest standards of integrity and ethical conduct comply with all applicable laws regulations and organizational policies (including HIPAA and confidentiality requirements) promptly report compliance concerns and actively participate in required compliance and ethics training to support a culture of accountability and quality care

Required Experience:

IC