COMPUTER SYSTEMS ANALYST

Computer Systems Analyst - 73005265

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs desktop and network support to local area network users and is an excellent fit for self-motivated critical thinkers. If you enjoy working with technology and problem solving, this may be the position for you. Your duties would include:

• Analyzing and coordinating resolution of hardware, software, and network communication problems
• Assisting with planning and designing of office network layouts
• Evaluating the effectiveness of hardware, software, and communication performance
• Researching and recommending improvements and solutions
• Installing and maintaining an inventory of computers and electronic equipment
• Providing training and support to peers and other teams

Salary: $42,561.60 - $57,666.00 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Minimum Requirements:

• Experience communicating verbally and/or in writing, guiding end users through computer related inquiries.
• Two years of experience with supporting and troubleshooting Microsoft Office.
• Two years of work-related experience deploying, supporting, and maintaining, or troubleshooting computer hardware/software.
• Two years of work-related experience troubleshooting and handling Microsoft Windows operating systems in an office environment.

Substitutions:

• Associate or higher degree in any computer related field or a current A+ or network+ certification can substitute for the following minimum requirements on a year-for-year basis.

Special Notes:

• This position is part-time telework eligible after training and an acceptable level of proficiency is reached.
• This position requires the ability to install and maintain computer equipment with the ability to bend, stoop, and kneel in awkward positions and lift up to 50 pounds, with or without accommodations.
• This position has a standard workday of 8am – 5pm, Monday through Friday. This position may require you to work outside your regular work schedule, should there be a business need to do so and travel if necessary.