Associate Claims Administrator

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary: Performs administrative functions related to supporting the administration of claims for all insurance products supported by Newport

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides daily administrative support to the insurance claims team.
• Works independently to manage assigned workload and identify claims related issues requiring additional attention.
• Communicates issues to internal associates / Manager and works with appropriate parties to resolve. Effectively collaborates with others, seeks/conveys information, initiates action, and adapts to change.
• Takes ownership and initiative to ensure expectations are met, including follow through, follow-up and understanding when and how to involve others.
• Researches and collects information and material as required from various sources and follows up to ensure that all data is provided.
• Updates records, files and computer databases as needed.
• Provides assistance to departmental management for projects as needed.
• Assists in the preparation of claims related materials and correspondence. Compiles documentation, files appropriate paperwork and maintains records related to a variety of company and client information, questionnaires, policies, licenses, notifications, reports, expenses, and various other documents or activities, as required.
• Completes claim form packages.
• Conducts first level review of claim form packages.
• Coordinates payment requests from finance for death certificate requests.
• Enters related information from death certificates into a central database.
• Monitors receipt of carrier responses and prepares distribution of information maintains and updates current claims activity in central database.
• Assists in special project needs as they relate to claims administrative services.
• Interacts professionally with team members and other departments.
• Works as a self-starter and completes work in a fast-paced, demanding environment under tight deadlines.
• Focuses on learning in everyday activities and events.
• Collaborates with and openly shares knowledge with colleagues.
• Regular, reliable, and punctual attendance.

Management Responsibilities (none)

Required Education, Experience and Certificates, Licenses, Registrations

• 2-5 years of related experience and/or equivalent combination of education and experience
• Strong MS Office skills to include Word, PowerPoint, and Excel

Preferred (but not required) education or skills for this role are

• Bachelor's degree or equivalent work experience

Competencies

• Diplomatic
• Creative Problem Solver
• Integrity
• Resourceful
• Team Player
• Client Oriented
• Utilizes Sound Judgment
• Thorough
• Results Driven
• Time Management
• Attention to Detail
• Organization and Planning

Travel : Up to 5%.


Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.


For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").