Customer Service Representative

About the Role We are looking for a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment. This role plays a critical part in our day-to-day operations by ensuring orders are entered correctly, communicated clearly, and delivered on time. You’ll work closely with Sales, Operations, Warehouse, Shipping, and Logistics teams while serving as a key point of contact for customers. The role includes entering orders into our ERP system, verifying pricing and availability, tracking fulfillment, resolving issues, and generating customer documentation. Schedule: 8:00am - 4:00pm Location: On-site in Downlers Grove, IL Pay: $22-28/hr, depending on experience Benefits We offer competitive pay; Medical, Dental, Vision, voluntary coverage (STD, LTD, Life); an Employee Assistance Program (EAP); plus a great working environment, a culture of trust and growth opportunities for our employees. What You’ll Do Accurately enter customer orders into the ERP system Review orders for completeness, pricing accuracy, availability, and ship dates Respond to customer questions and provide timely updates on order status or delays Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment Investigate and resolve discrepancies, backorders, and special requests Generate order confirmations and required customer documentation Help improve order entry and fulfillment processes over time What We’re Looking For Exceptional attention to detail and high-accuracy data entry skills Strong written and verbal communication skills Ability to manage multiple priorities in a fast-paced manufacturing environment Strong problem-solving skills and comfort working under pressure College degree and 3+ years of customer service or order management experience Preferred Experience Comfort using AI tools to automate routine tasks, improve data accuracy, and support faster, more effective decision-making High-volume order entry in ERP/CRM systems (SAP, Salesforce, Oracle, etc.) Working with warehouse and logistics teams to resolve shipment or inventory issues Creating order confirmations, BOLs, and shipping documentation Skills That Matter Here Data accuracy and organization Multitasking and time management Clear, professional customer communication Google Suite and order management systems We are committed to creating a diverse and inclusive workplace. We do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. This job description may be adjusted based on changing business needs. #J-18808-Ljbffr The Fresh Factory B.C. Ltd.