Residence Manager

Transform Lives - Lead Change - Join Project Hospitality

Are you passionate about addressing homelessness in New York City? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Residence Manager to join O'Callaghan House, our Office of Mental Health licensed 23 bed congregate transitional residence for mentally ill homeless men and women with histories of chemical dependency. In this critical role, you'll be a key administrative leader who aids in the smooth and efficient daily operations of the residence. This role provides oversight of the daily operations and facilities management of the residence including maintenance and cleanliness of physical site both inside and out which enables the smooth operation of this critical residence which operates 24 hours a day, 7 days a week. You'll become a valuable part of the innovative and welcoming environment we seek to provide for the clients we serve. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.

We're looking for someone who can:

• Thrive in a fast-paced, mission-driven environment
• Oversee all non-clinical management of the Client Care Coordinators, housekeeping and kitchen staff of the residence
• Utilize their excellent interpersonal skills to ensure that all our clients are treated with warmth, compassion and respect
• Use their outstanding communication skills not only with our clients and other visitors to the residence but also with our diverse team
• Promote a welcoming, trauma-informed and culturally responsive environment for residents and staff
• Ensure the overall stability of all our clients (mental health, addictions, physical health, etc) in this 24 hour residence
• Multitask without becoming overwhelmed

What we'll expect you to do:

• Ensure compliance with all regulations, policies and procedures applicable to the residence
• Direct supervision of Client Care Coordinators, Housekeeping, Maintenance and Kitchen staff which includes hiring, training, scheduling, managing payroll and time off requests and completing performance evaluations
• Manage all contracts and coordination with all facility related vendors to meet the needs of the residence and process check requests for payment of invoices due for services
• Supervise the kitchen in the facility including oversight of menu planning, food budget and program supplies purchasing
• Be responsible for fire safety management, fire drills and maintenance of logs/files
• Oversee the program fee collection process from residents
• Conduct daily rounds to ensure the site's safety
• Be responsible for the maintenance and disbursement of petty cash fund
• Maintain accurate documentation, monthly reports, trackers, logs and files
• Be responsible for data management in various databases which store important information for the residence and staff
• Participate/lead all meetings (staff, community, clinical) and supervisions as directed
• Work cooperatively and collaboratively with the Sr. Program Director on all details of residence security and maintenance of the facility
• Be on-call 24 hours/7 days a week and provide coverage as needed

Additional Benefits you'll receive:

• Generous PTO starting at 4 weeks' Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days
• 403 B; with annual discretionary agency-funded bonus
• Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
• Access to unique membership-based training and continuing education credits
• Tuition reimbursement
• Employee Assistance (EAP)
• Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability

Are YOU Ready to Join a Mission-Driven Team?

The credentials and experience we require:

• A Bachelor's degree in an applicable field
• Experience with the management of a transitional residence which includes having general handyman skills yourself
• Experience working with a dual diagnosed and homeless population preferred
• Must have supervisory experience
• Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations
• Ability to maintain confidentiality and professional boundaries
• Comfortable working in a diverse, team-oriented and crisis-responsive environment
• Must have the ability to establish workload priorities and balance diverse projects
• A clean and valid driver's license with the ability to drive a passenger van
• The physical ability to perform the essential job functions are needed
• In addition, the Residence Manager shall perform any duties as required to meet the needs of the program and the clients we serve