Desktop Support Engineer

Job Description Insight Global is looking for two Desktop Support Engineers to join the team with one of our financial services clients. One technician will work in the San Francisco office and another technician will work in the Menlo Park office. The San Francisco office has between 200-300 users and the Menlo Park office has between 100-200 users. This role will be an on‑going contract, supporting the users in the given office you are responsible for 5 days/week during normal business hours. You will mainly be supporting Windows based applications, but there are some MacBook's in the environment, as well. You will be expected to answer calls and in person requests, and handle tickets as they come in. You will be expected to handle Level 1 - Level 3 based troubleshooting. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 6+ years of experience as a Desktop Support Engineer Experience troubleshooting Level 1 - Level 3 issues Experience working at a financial services firm (or a similar large enterprise environment) Experience working with Windows based applications Experience with Mac support #J-18808-Ljbffr