Case Manager II

INTRODUCTION Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work life balance, including: Health and Wellness: Employee Assistance Plans (EAP), Health and Wellness Program, Medical Coverage, Dental Coverage, Vision Coverage, Flexible Spending Account, Health Spending Account, Short Term Disability, MetLife Legal Plans Financial Wellbeing: Competitive Compensation Packages, Life Insurance (company paid), 403(b) retirement plan with company fund matching, Employee discounts, Loan forgiveness options through federal programs, all company paid benefits and paid time off effective day one Work Culture: Commitment Committee, Justice Committee, Integrity Committee, Compassion Committee, Retention Committee JOB SUMMARY AND QUALIFICATIONS Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services. In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long‑term housing, substance abuse services, and social services. Case Managers work within a harm reduction and person‑centered model. We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it is important that you truly believe in these values too. WHAT YOU MUST HAVE Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience; a person with a Bachelor of Social Work or related undergraduate degree with more than five (5) years related work experience; or a person with nine (9) years of experience in the field and no degree. Demonstrated ability to provide a reasonable combination of family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area. RESPONSIBILITIES Provides outreach to community partners and represents VOA values in interactions with community partners to increase awareness of and recruit landlords to work with our client families in the program: Perform assessment and develop/monitor case plans and conduct necessary follow‑up activities. Establish linkages with appropriate agencies and service providers in the area/community. Provide referrals and coordinate with community partners and other service providers to assist participants in accessing health care services and daily living services. Decide how resources are allocated to participants on the basis of need and eligibility, according to grant guidelines. Educate participants on issues, such as supportive services availability and participant rights. Provide assistance to participants in obtaining public benefits. Assist participants in obtaining a birth certificate, driver’s license, or TARC tickets. Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, recovery programs, legal services, and housing counseling for the purpose of overcoming obstacles preventing obtaining stable housing or emergency shelter. Complete required documentation, including progress notes, within 48 hours of contact and submit the required documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of entry and service to Program Support Coordinator and Portal billing logs to the Program Manager weekly. Demonstrate good clinical judgment in decision making regarding participants. Demonstrate ability to relate to participants and their families in a culturally appropriate manner. Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee. Facilitate the Critical Time Intervention (CTI) evidence‑based model to program participants. Advocate for the participant, integrating cultural values into their case plan. Identify systemic barriers and communicate with organizational leadership about these barriers to work collaboratively to find viable solutions. Comply with all policies and procedures of the program and the Council on Accreditation, Office of Resilience and Community Services, and VOA Mid Policies and Procedures. Inspections and submission of rental payments via Doclink. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr