Member Service Representative

Job Description

Job Description

POSITION VACANCY: BRANCH ADMINISTRATIVE ASSISTANT

HR Consulting Solutions, LLC is a national executive search firm that has been retained by River Valley AgCredit to conduct a search for a full time Member Service Representative  to work alongside their team in Mayfield, KY.

ABOUT THE OPPORTUNITY

River Valley AgCredit, a member-owned financial cooperative, is looking for a dependable and detail-oriented Member Service Representative to join their friendly and fast-paced team in Mayfield, KY . This is more than just a support role, it’s a chance to be part of a trusted organization that’s been serving the agricultural community for over a century.

POSITION SUMMARY
As the Member Service Representative, you’ll play a key role in keeping the branch running smoothly. You’ll handle clerical tasks, loan administration support, member relations, and more, all with precision and a customer-first mindset. You'll also be responsible for retiring Association stock.

PRIMARY WORK LOCATION

• Mayfield, KY

REPORTS TO

• Country Mortgage Manager

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIREMENTS

• High school diploma or GED
• At least 2 years of experience in an office or clerical setting
• Comfortable using standard office technology and computer systems
• Ability to read, write, and communicate clearly and effectively with both staff and the public

SENSORY AND PHYSICAL REQUIREMENTS

• Must have the ability to read documents from many sources.
• Must be able to communicate audibly in and with staff, customers, and the general public.

PREFERRED QUALIFICATIONS
We’re looking for someone who’s not just organized but energized by making things better every day. Ideal candidates demonstrate:

• Strong planning and organizational skills
• Excellent written and verbal communication
• Sound judgment and decision-making
• Adaptability to change
• Initiative and follow-through
• A calm, professional demeanor—even under pressure
• A positive attitude and team-first mentality

ESSENTIAL JOB FUNCTIONS
As the go-to administrative support for the Paducah branch, you’ll wear many hats and make a real difference every day. You’ll be counted on to:

• Deliver top-notch customer service by greeting members warmly and responding to inquiries with accuracy, efficiency, and a smile
• Perform daily branch operations to keep everything running smoothly, including handling mail, managing files, and maintaining office supplies
• Support loan officers with timely and accurate loan servicing tasks, including processing payments, preparing loan documents, and maintaining records
• Coordinate branch activities such as meetings, training sessions, and community outreach efforts
• Assist with accounting and reporting by generating routine financial and operational reports, and ensuring data accuracy
• Manage records confidentially and with a high level of attention to detail
• Help new members navigate paperwork and onboarding, serving as a trusted point of contact
• Maintain compliance with internal policies and regulatory standards, including IT security, privacy requirements, and standards of conduct
• Lend a hand where it’s needed - this team thrives on collaboration, and you’ll be part of the support system that makes it all happen
• Represent the organization professionally, projecting a positive image to members, partners, and the community

BENEFITS OF WORKING WITH US

• Competitive Compensation
• Generous PTO (Vacation and Sick Time)
• 12 Paid Holidays
• Medical, Dental, and Vision Insurance
• 401K Retirement Benefits (3% automatic contribution plus up to 6% match; 9% total)
• Company Provided Life Insurance
• Disability Coverage
• Relocation Assistance Available, If Applicable

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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