Director, Campus Ambassadors Program

Director, Campus Ambassadors Program# The University of Texas at Austin Staff Jobs## Director, Campus Ambassadors ProgramApply: UT MAIN CAMPUS: Full time: Posted Today: R\\_00049748**Job Posting Title:**Director, Campus Ambassadors Program**----****Hiring Department:**Texas Student Life**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**Exempt from FLSA**----****Earliest Start Date:**Nov 12, 2026**----****Position Duration:**Expected to Continue Until Dec 31, 2028**----****Location:**UT MAIN CAMPUS**----****Job Details:**## PurposeThe Director of the Campus Ambassadors Program leads a new team dedicated to creating a welcoming, safe, and supported experience for students and guests at UT Austin. The Director builds and leads a small team that serves as an active, friendly presence across campus, providing hospitality and proactive attention to student wellbeing and safety. This is a fixed-term position currently funded through December 31, 2028. Continuation beyond that date is contingent upon program success, available funding, and institutional approval. ## Responsibilities## ## Team Building and Leadership• Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.• Model and instill an approach rooted in hospitality and responsibility.• Design and deliver proactive training, education, and outreach for the team, student organizations, and partners across campus. ## Campus Presence and Safety Coordination• Establish and maintain an active presence in designated high-traffic and high-need campus areas (e.g., Speedway, West Mall) during defined hours, designing,evaluating, and improving team shifts and responsibilities to ensure maximumeffectiveness.• Maintain a watchful eye for situations that could put students at risk, and ensure staff know how and when to make warm handoffs to the appropriate campus partners.• Serve, as requested, as extra support during campus events and activities. ## Partnerships and Reporting• Build and sustain partnerships with related campus and off-campus units (UTPD, Facilities and Maintenance, Healthy Horns, West Campus Ambassadors, and others) to avoid duplicating effort and strengthen coordination.• Track and report on program impact, including incident/intervention reporting,handoffs to support services, and other metrics to be defined during the program's first year.• Represent the program effectively to campus partners and leadership.• Serve on relevant University Committees.## Decision-Making Responsibility## Autonomous Decisions• Day-to-day staffing, scheduling, and team assignments.• Training content and delivery.• Routine coordination with campus partners (UTPD, Facilities, etc.).• Immediate interventions and hand-offs to partner organizations when additionalsupport or enforcement is needed.## Requires Higher-Level Approval• Program budget or headcount changes.• Shifts in program scope or mandate.• Enforcement actions on institutional rules or policies.• Engagement with the President's Office or public/media communications about the program.## Required Qualifications• Bachelors Degree and 10 years of professional experience.• Five years of experience leading a team.• Demonstrated ability to build a team and program from the ground up.• Experience designing and delivering effective training and development.• Experience collecting data, writing reports, and presenting information tostakeholders.• Experience using MS Office products and professional software tools.• High degree of professionalism. Attitude that is outgoing, approachable, andengaging; assertive when needed; respectful and genuinely concerned for student wellbeing.• Comfortable representing the university's spirit and values to a wide range ofaudiences.• Excellent communication skills, both verbal and written.• Excellent professional judgment and experience dealing with difficult situations that require quick decisions. ## Preferred Qualifications• Experience in hospitality, guest services, event operations, security or enforcement, or a related student-facing field.• Familiarity with, and enthusiasm for, the UT Austin campus community and culture.• Experience balancing a welcoming, service-oriented approach with attention tosafety and risk management. ## **Driving Required**This job requires a class \"C\" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).Licenses/Registrations/CertificationsRequired: TX Driver's LicensePreferred: CPR/First Aid certification, UT Austin Drive Safely Course Completion and Golf Cart Certification## **Salary Range**$90,000 + depending on qualifications## ## Working Conditions• Repetitive use of a keyboard and standard office equipment.• Active, mobile presence outdoors in varying weather conditions.• Some evening and/or weekend hours required to cover designated coveragewindows.• Extended periods of standing and walking across campus. ## Required Materials• Resume/CV• Letter of interest• Three work references, with at least one from a supervisor **Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. **Important for Current university employees and contingent workers:** As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. #J-18808-Ljbffr University of Texas