Travel Sales Associate, Travel Contact Center

Travel Sales Associate (Remote) Join AAA Club Alliance as a Full-Time Travel Sales Associate! Do you have a passion for travel and delivering exceptional customer service? AAA Club Alliance is looking for motivated Travel Sales Associates to help members and customers plan memorable travel experiences—all from the comfort of home. In this role, you'll assist customers through phone, email, and web chat, providing expert guidance and booking air, hotel, car rental, and rail reservations. Using a consultative sales approach, you'll recommend travel solutions that meet customer needs while building lasting relationships and driving sales. Remote Work Eligibility To be considered, applicants must reside in one of the following locations: Connecticut; Delaware; Indiana; Kansas; Kentucky; Maryland; New Jersey; Ohio; Oklahoma; Pennsylvania; South Dakota; Virginia; Washington, DC; West Virginia What You'll Do Assist members and customers via phone, email, and web chat with travel reservations and inquiries. Book domestic air, hotel, rail, and car rental reservations. Promote preferred travel partners and AAA travel products. Build long-term customer relationships that encourage repeat business. Identify opportunities to upsell and cross-sell travel products and services. Use airline reservation systems, GDS platforms, and travel partner booking tools. Ensure compliance with ARC regulations and AAA policies. Maintain accurate customer records and travel documentation using DocuWare. Meet or exceed established sales and performance goals. Stay informed on travel products, services, and policy updates. Assist members with hotel reservations for planned road trips. Participate in testing new systems and processes as needed. Deliver creative solutions and exceptional customer service. What We're Looking For Required Qualifications High school diploma or equivalent. At least one year of travel sales and/or Retails Sales experience. Experience with hotel, airline, car rental, or rail reservations preferred. Knowledge, Skills & Abilities Strong customer service, communication, and sales skills. Ability to thrive in a high-volume contact center environment. Comfortable assisting customers by phone, email, and web chat. Proficiency with computers, GDS systems, and travel booking platforms. Strong problem-solving and organizational skills. Ability to collaborate with team members across the organization. Flexibility to work overtime or holidays when business needs require. Schedule & Training Remote work from an approved state. First-shift schedules available. One weekend day required each week (shorter weekend hours). Five (5) weeks of paid virtual training, Monday through Friday, 9:00 AM–5:30 PM EST. (Mandatory) All computer equipment provided by AAA Club Alliance. Compensation & Benefits Competitive starting hourly rate of $16.00–$21.00, based on geographic location and experience; plus Monthly performance and sales incentives Work-from-home opportunity. Company-provided computer equipment. Paid virtual training. More than three weeks of Paid Time Off during your first year. Six paid company holidays plus two floating holidays. 401(k) with company match up to 7%. Free AAA membership. Medical, dental, vision, and prescription coverage. Company-paid life insurance. Auto repair, travel, and merchandise discounts. Tuition reimbursement. Career growth and internal mobility opportunities. If you're passionate about travel, enjoy helping customers, and thrive in a sales-focused environment, we'd love to hear from you. Join AAA Club Alliance and help create exceptional travel experiences while building a rewarding career from home. #LI-Remote US Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to View email address on click.appcast.io.