Customer Service Coordinator

JOB TITLE : Customer Service Coordinator

LOCATION : Savannah, Georgia, United States (GA 31416)

CONTRACT : Permanent - Full time (40 hours/week, Mon to Fri)

SALARY : $46,000/yr + Bonus

>> We are looking for a motivated, friendly, and professional Customer Service Coordinator to join our team!<<

THE COMPANY

Limbs & Things Inc. is dedicated to improving patient outcomes through designing, manufacturing, and distributing a range of premium quality medical task trainers to healthcare professionals at every level of education and continued medical professional development.

Our employees enjoy the opportunity to work in a collaborative small team atmosphere in a unique and fulfilling industry. In this role there are opportunities for development of skills, knowledge, and processes in both an office setting and to some extent in medicine due to our relationship with the healthcare industry.

THE JOB

The Customer Service department at our Limbs & Things, Inc. office in Savannah, GA plays a key role in the success of our organization by providing world class customer service, facilitating additional sales opportunities through our interactions with customers, and supporting management in accurate and timely book and record keeping.

Under direction of the Financial Customer Service Manager, the Customer Service Coordinator guides and supports the customer experience in a professional office setting. The daily role includes customer contact opportunities, entry level bookkeeping and sales support functions. The right candidate will excel at answering customer contacts via phone and email, quote, entry, order processing, precise record maintenance, problem solving and customer follow-up.

People are at the heart of L&T, they comprise the expertise, contribute to and deliver the vision, in this fascinating and growing market sector.

MAIN ACCOUNTABILITIES

• Act as a primary point of contact for customers via phone, email, and other communication channels, delivering a professional and supportive service experience.
• Process customer quotes, orders, returns, and account updates accurately using ERP and CRM systems.
• Resolve customer queries and product issues promptly, ensuring effective follow-up and customer satisfaction.
• Support Regional Account Managers by assisting with customer enquiries, order updates, account research, and problem-solving activities.
• Maintain accurate customer records, documentation, and administrative files, including support with accounts receivable and entry-level bookkeeping tasks.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Build strong relationships with customers through proactive communication, product knowledge, and a customer-focused approach.
• Contribute to continuous improvement by suggesting ways to enhance processes, service quality, and the overall customer experience.

This summary covers the main responsibilities of the role. A full job description with detailed tasks is available upon request.

TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE

• Bachelor Degree or at least 1 years of customer service experience in a professional office setting
• Entry level candidates with good computing skills and a natural talent for helping others are welcome to apply! Or if you are looking for to start on a new career path, with a growing company please reach out.
• Excellent communication skills with high level of professionalism
• Very strong attention to detail and accuracy with data entry
• Strong numeracy and written skills
• Problem-solving skills, curiosity and flexibility to learn and adapt to challenges
• Ability to resolve customer complaints and issues in a calm, supportive and positive way
• Exceptional organizational skills, familiarity with best practices in filing and record keeping
• Ability to prioritize appropriately and work independently to complete tasks timely and accurately
• Proficiency in Microsoft Office (Word, Excel, Outlook) with aptitude to learn ERP and CRM software applications.
• Able to work on own initiative, keen to explore new ideas in the improvements of the department
• Enthusiastic team player

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Able to safely lift and handle products up to 40 lbs

THE PACKAGE – WHATS IN IT FOR YOU?

We offer a competitive salary and a performance-related bonus based on national quarterly sales.

• National Holidays and PTO
• Health Insurance (with full employer paid option)
• Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
• 401(k) Plan + Company Match
• Group Life Insurance
• Company sponsored Wellness App

Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!

If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.