Front Desk Coordinator

Front Desk Coordinator

The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.

Key Responsibilities:

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.

Qualifications & Skills:

• High school diploma or equivalent.
• Minimum 1 year experience in a medical front office (preferred).
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• Retirement Plan.
• Simple IRA.
• Simple IRA matching.