Non-Clinical - Health and Information Management - Health Information Specialist I

Image Management Coordinator

The Image Management Coordinator processes non-electronic health information images under the direction of the Health Information Management Director or designated supervisor. This position is responsible for routine document exporting, importing, and validation of non-electronic health information images used throughout the organization in clinical areas and viewed in different applications and/or databases. The Image Management Coordinator utilizes health information management knowledge, policies, and procedures in performing daily tasks, customer service collaboration with internal and external contacts, making decisions based on knowledge and responsible for working independently.

Specific skills needed:

• Keyboarding skills
• Advanced knowledge of medical terminology
• Advanced computer knowledge, demonstrated experience including working in multiple systems, Excel spreadsheets to include formatting, merging of cells, etc.
• Knowledgeable with PDF, TIFF, and JPEG files
• High attention to detail
• Able to export and save files into different formats
• Able to merge and/or link files
• Able to follow Title 22, CIHQ, Medical Staff Bylaws and Medical Staff Rules and Regulations and other regulatory requirements.

Education/experience/training required:

• High School Diploma or Equivalent.
• 2 years minimum of related acute care health information management experience that includes working with electronic health records applications and/or databases.
• Experience with converting files to PDF, TIFF, or JPEG.

Duties and responsibilities:

1. Safeguards and preserves the confidentiality of patient's protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital, and departmental policies.
2. Ensures a safe patient environment and adherence to safety practices per policy.
3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational, and environmental needs of patient/significant other when administering care.
4. Be proficient on exporting, importing, validating, and integrating non-electronic health information images to PIH Health applications and/or databases.
5. Be proficient with merging multiple files as one file and identifying discrepancies within the electronic file before releasing it to PIH Health application.
6. Transporting non-electronic health information images from various shared media to PIH Health designated application and/or database.
7. Work closely with internal clinical areas to locate and retrieve missing non-electronic health information records.
8. Work closely with external contacts to reconcile missing non-electronic health information records, coordinate, and validate all images were received.
9. Make corrections of mis-identified images that resides in PIH Health applications.
10. Performs other duties as assigned.

Teamwork/customer service responsibilities:

• Customer Service Values and Behaviors:
• Value: Each person is treated with respect, dignity, fairness, and compassion. Behavior: Performance is acceptable when everyone is promptly greeted with a smile in a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude.
• Value: Each person displays loyalty and pride in PIH Health and upholds the confidentiality of patients, visitors, physicians, and co-workers. Behavior: Performance is acceptable when concerns/problems with fellow employees and customers are not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are listened to and appropriate follow up occurs to create a satisfied customer. I do not make excuses. I do not demean other people or departments.
• Value: Each person demonstrates commitment to open communication. Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions.
• Value: Each person demonstrates pride in the physical appearance of all PIH Health properties. Behavior: Performance is acceptable when the initiative is taken to maintain a clean and safe environment. I conduct myself in a manner which respects and preserves equipment and the physical plant. I do not walk by spills, trash, or unsafe conditions without assuring that they are attended to promptly by me or appropriate personnel.

Personal qualities:

• Attention to detail
• Able to work in a high paced environment
• Able to work as a team or independently

Physical demands:

• Must be able to utilize correct body mechanics during performance of physical activity such as pushing/pulling, stooping, squatting, sitting, and lifting as applicable to the position.