Workforce Analytics & Scheduling Specialist

Charter Communications is seeking a Workforce Management Analyst in Charlotte, NC. In this role, you will analyze call volume trends, prepare forecasts, and provide strategic scheduling recommendations to ensure efficient operation of contact centers. Your expertise will be crucial in optimizing resource allocation and supporting the company’s commitment to service excellence. Qualifications include a Bachelor’s degree and 2 years of experience in workforce management and inbound contact centers. The role involves collaboration with various departments and requires strong analytical and communication skills. #J-18808-Ljbffr Charter Communications