Technical Services Analyst I

Job-ID: 4540Category: Information TechnologyLocation: Fort Smith, AR, United StatesPosted: 2026-11-10Travel: Up to 10%Worker Category: HybridThe Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.This position will serve Rheem North America, located in Fort Smith, AR. This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.QualificationsBachelor’s Degree in Information Technology, Computer Science, or related field.Experience in similar role, including computer trouble shooting, IT help desk administration, or similar. Excellent communication skills, written and verbal, with attention to detail and accuracy.Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.Demonstrates ability to work well with others in a matrix team environment.Ability to handle confidential information in a discreet and professional manner.Problem analysis and problem-solving skills.Demonstrates ability to consistently meet deadlines and prioritize tasks. As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:AdaptingBusiness UnderstandingCollaboratingCommunicating EffectivelyContinuously ImprovingCustomer-OrientationDeveloping SelfFocusing on ResultsInfluencingManaging RelationshipsManaging WorkProblem Solving & Decision MakingEquivalent combination of education, experience, and skills may supplement above minimum job requirements.#LI-Hybrid#LI-LS1ResponsibilitiesInstall, configure, and set up new computer hardware including printersInstall, configure, and upgrade softwarePerform advanced troubleshooting, assist the end user with issues, and conduct training as neededProvide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System CenterConfigure, install, support and maintain local telephony hardware, software and peripheralsProcure, setup and support enterprise standard smartphones and other cellular devicesMove computers and peripherals from one office location to anotherProvide connectivity of PC hardware to the LAN (local area network)Lift and carry moderately heavy equipment for installations and movesTroubleshoot routine software and PC hardware problems Maintain familiarity with technical standards, policies, and procedures and ensure adherence.Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)Travel to Rheem locations as neededOther duties as assignedAbout the company At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day. Our Behavior Based Values set us apart: Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objectiveContributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respectThinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lensActing with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.