Patient Access Representative

About the Role The Patient Access Representative is responsible for greeting and assisting patients in a prompt, courteous, and professional manner, answering incoming telephone calls, and providing cross‑training in all aspects of reception to ensure sufficient coverage. Certain duties may vary based on office location and department structure. What You’ll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check‑in/checkout process. Answers calls addressing appointment times, patient requests, and general inquiries within the scope of the position. Reviews patient’s chart for accuracy prior to the upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within the EMR system. Verifies and updates current insurance information. Collects patient payments. Performs all other duties as assigned, including travel to other clinics as needed. What We Expect from You High School Diploma. Interact professionally and positively with all patients, colleagues, managers, and executive team members. Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization. Excellent verbal and written communication skills. Prior use of EMR systems preferred. Travel to other clinics as needed. Reasoning Ability: Ability to solve practical problems and interpret varied instructions in written, oral, diagram, or schedule form. Computer Skills: Thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel Travel is primarily local during the business day. Benefits Beyond competitive compensation, the well‑rounded benefits package includes comprehensive medical, dental, and vision plans; HSA/FSA; 401(k) matching; an Employee Assistance Program; and more. EEO Statement U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, alienage, national origin, ancestry, citizenship status, age, disability, gender, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr