Banquet Server

Server Position at Omni Mount Washington Resort & Spa

The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Perks:

• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts:

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs. The Server comprehends the food and beverage menus and serves food and drinks to our guests directly.

Responsibilities:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.

• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.

• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishing china, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables.

• Complete set up and break down of assigned banquet event.

• Perform all banquet sidework as assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surrounding assigned work area.

• Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.

• Assist culinary with food and beverage assembly and plate up as needed.

• Responsible to pick up clean linen from storeroom as well as bring dirty linen to designated area for cleaning at the end of each event.

• Responsible to adhere to all proper trash procedures.

• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival.

• Must retain and maintain complete knowledge of all food and beverage menu items.

• Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment.

• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.

• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.

• Executes all necessary instructions on Banquet Event Orders.

• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.

• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

• Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.

• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.

• Responsible to attend daily stand up meeting to gather relevant information prior to each event.

• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain a professional, neat and organized appearance according to Omni Mount Washington standards.

• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

• Attend all required department trainings and meetings.

• Perform any other duties required by management.

Qualifications:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.

• A minimum of relevant serving experience in a large convention hotel is strongly preferred.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance and maintain a high level of personal hygiene at all time.

• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

• Computer literacy to include: Payroll systems, Micros, POS systems

• Serve Safe certified | Unexpired TEAMs required.

• Environment & Physical Requirements:

o Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.

o The ability to stand/walk for extended periods of time.

o The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.

o Exposure to hazardous cleaning chemicals.