BiLingual Call Center Representative

Midwest Eye Center is searching for a customer service-oriented, bi‑lingual Call Center Associate. The position offers no nights, no Sundays, no major holidays, a robust benefits package, a team‑oriented work environment, and clear career ladder opportunities. Responsibilities Schedule appointments for patients. Answer telephone calls promptly and in a polite, professional manner. Obtain and enter accurate demographic and appointment information into the Practice Management System. Answer questions and offer relevant information to provide patient‑focused service and a positive impression of the practice. Act as a liaison for patients and the practice. Use sound judgment when handling calls, particularly with upset patients. Meet the average handle time of 3 minutes. Qualifications Spanish speaker (bi‑lingual). Experience with EMR systems. High school diploma or equivalent; additional education is a plus. Previous customer service or call center experience preferred, but not required. Answer incoming calls professionally and courteously; make outbound calls when necessary to assist customers. Listen actively to patients’ concerns, assess their needs, and provide effective solutions. Maintain accurate records of all patient interactions in the CRM system. Follow established call center protocols and procedures. Collaborate with colleagues to share best practices and ensure a cohesive work environment. Participate in training sessions and stay current with industry trends and product knowledge. Benefits Comprehensive medical, dental and optical coverage. 401(k) plan. Short‑term disability insurance. Company‑paid life insurance. Paid holidays and generous paid time off. Paid parking where applicable. Team‑oriented workplace with clear career ladder opportunities. #J-18808-Ljbffr Midwest Eye Center