Retail Merchandising Supervisor

Job Description

Job Description

Position: Retail Merchandising Supervisor

Department: Retail Operations 

Reports to: QSR Manager

Type:  Full-Time, Non-Exempt

Position Summary: The Retail Merchandising Supervisor coordinates the ordering, stocking and presentation of retail merchandise across Fair Oaks Farms campus retail locations. This role leads retail associates in daily merchandising and inventory tasks, maintains attractive displays and accurate pricing, and aligns stock levels with sales and upcoming events. The Supervisor supports Gift Box and Retail operations while maintaining company service, safety and merchandising standards.Merchandising and Retail Standards

• Plan, build and refresh product displays, endcaps and seasonal presentations across assigned campus retail areas.
• Keep shelves, coolers and racks stocked, faced, accurately priced and clean. Prioritize replenishment based on sales and product availability.
• Prepare displays for holidays, promotions, campus events and new product launches.
• Verify that signage and price labels match approved pricing and the point-of-sale system.
• Rotate products using first-in, first-out procedures and remove damaged, expired or outdated merchandise.
• Maintain Gift Box product presentation, stocking and assembly quality according to company standards.

Ordering and Inventory Management

• Place weekly and as-needed orders within approved budgets and purchasing guidelines using sales trends, inventory levels and upcoming events.
• Receive deliveries, verify quantities and condition against purchase orders, and coordinate resolution of shortages, damages and invoice discrepancies.
• Complete regular cycle counts and support full physical inventories. Maintain accurate retail inventory records in Toast and applicable ordering systems.
• Track best sellers and slow-moving merchandise. Recommend reorders, markdowns and new products to the Manager for approval.
• Keep backstock and storage areas organized, labeled and safe. Monitor inventory discrepancies and take steps to reduce shrink and product waste.
• Submit a weekly report to the Manager summarizing sales trends, best sellers and slow-moving items, inventory levels, shortages, ordering needs, shrink or waste, merchandising progress, staffing or training concerns, and priorities for the following week.

Staff Supervision and Training

• Assign daily merchandising, stocking and inventory tasks and verify completion and quality.
• Train associates on product presentation, stocking, rotation, pricing, inventory procedures and guest service standards.
• Coach employees, reinforce company policies and provide input on performance evaluations. Document concerns and escalate formal corrective action to the Manager.
• Provide staffing and availability input for schedules, identify coverage needs and support shift coverage as directed.
• Serve as the daily contact for retail merchandising questions and communicate priorities, shortages and operational concerns to the Manager.

Guest Service and Safety

• Assist guests on the sales floor and at the register as needed. Resolve routine concerns and escalate issues outside assigned authority.
• Follow cash handling and register procedures when performing sales transactions.
• Maintain a clean, organized sales floor and address spills, obstructions and other hazards promptly.
• Follow food safety, sanitation and safe storage requirements for retail food products. Use equipment safely and report maintenance concerns.
• Perform other related duties assigned to support retail and campus operations.

Scope of Authority

The Supervisor directs daily retail work and places orders within approved guidelines. The Manager retains final approval of schedules, hiring and termination decisions, budgets, pricing changes and promotions. The Supervisor communicates inventory, staffing and guest service concerns promptly and provides regular updates on merchandising priorities and results.

Required Qualifications

• High school diploma or equivalent.
• At least two years of retail experience, including merchandising, stocking or inventory responsibilities.
• At least one year of experience leading or training employees, such as a shift lead, key holder or comparable role.
• Strong attention to detail, visual presentation, organization and task prioritization.
• Basic proficiency with point-of-sale, inventory or ordering systems, email and spreadsheets.
• Clear communication, professional conduct and a friendly, guest-focused approach.

Preferred Qualifications

Vendor ordering and receiving experience; experience in food, gift, agritourism or specialty retail; and food safety certification or willingness to complete required training.

Schedule and Physical Requirements

Weekend and holiday availability is required. This full-time role typically works approximately 40 hours per week, including campus events and peak business periods. Duties involve standing and walking for most of the shift; lifting and carrying up to 50 pounds; bending, reaching and using step ladders; pushing carts or pallet jacks after appropriate training; and brief periods in coolers or freezers, with reasonable accommodation as appropriate.

Fair Oaks Farms is an equal opportunity employer. This description outlines the primary duties of the position. Responsibilities may change based on business needs.

Additional Information:

The above statements are intended to describe the general nature and level of the work. This is not an exhaustive list of all duties and responsibilities. Employees are expected to perform duties assigned and directed by management, which may be modified when deemed appropriate by management.