Convenience Store Team Member
Exxon
Convenience Store Team Member
Welcome to Paradise Quick Stop. We are a family oriented, well-established organization seeking an experienced Team Member to join our rapidly growing team!
The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can multitask in a fast-paced retail environment.
Full and part time openings available. Must be able to work various shifts.
Customer Service
- Greet customers with a smile as they enter the location and assist with product selection and inquiries.
- Maintain a clean, organized, and fully stocked store while providing prompt and courteous service.
- Assist customers in locating products, resolving concerns or providing other information.
- Demonstrate and explain merchandise. Use suggestive selling techniques to boost store sales and increase guest satisfaction.
- Answer customer questions about merchandise. Provide information on promotional specials and loyalty programs.
Sales and Cash Handling
- Collect and process cash, credit and digital payments using the store point of sale system.
- Follow Company policies and procedures for cash handling and safety.
- Maintain awareness of loss prevention and theft prevention procedures.
- Follow all state and federal regulations for gas, alcohol, tobacco and lottery sales.
Merchandising and Inventory
- Stock shelves, coolers and displays to ensure products are readily available. Assist with inventory counts and receive deliverables.
- Rotate merchandise following FIFO (First In, First Out) procedures. Check expiration dates and remove outdated products.
Store Maintenance and Safety
- Maintain cleanliness of sales floor, restrooms, food prep areas and exterior.
- Follow food safety and sanitation guidelines when preparing food or beverages.
- Ensure compliance with safety regulations and store policies. Report equipment malfunctions or safety concerns promptly.
Teamwork and Operations
- Collaborate with team members to maintain smooth shift operations. Adapt to flexible scheduling including evenings, weekends and holidays.
- Act with integrity and honesty, promoting the culture and values of our Company.
- Prompt and regular attendance on required shifts. Maintain a clean and polished appearance adhering to uniform and dress code policies.
- Support management with daily, operational tasks. Follow opening and closing procedures.
- Perform other duties as assigned.
Required Skills and Abilities
- Ability to anticipate customer needs and resolve issues with tact.
- Strong interpersonal and communication skills.
- Ability to operate available equipment, such as cash registers and scanners.
- Basic mathematical skills, as needed, to make change and give refunds.
- Able to learn company's products, services, and policies quickly.
- Comfortable working in a fast-paced environment. Ability to work as part of a team.
- Able to lift 25 pounds and traverse all parts of the store quickly.
- Prolonged periods of standing required.
Education and Experience
- High school diploma or equivalent preferred but not required.
- Previous retail experience preferred.
- On-the-job training provided.
Benefits include health, dental, vision, and life insurance, paid time off, and employee discount.
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