Financial Counseling Specialist

Inpatient Financial Counseling Specialist This onsite role at Jupiter Medical Center, Jupiter, FL, focuses on benefit education and validation, face‑to‑face review of inpatient benefits, authorization, and collection of patient liabilities. The specialist verifies and calculates patient responsibilities while ensuring regulatory compliance and supporting the mission of Ensemble Health Partners. Responsibilities Assess and collect patient liabilities, including copays, deductibles, co‑insurance and balances after financial assistance. Determine patient insurance and financial information to establish liability. Conduct face‑to‑face communication with patients during their stay to collect estimated liability. Complete pre‑registration and registration tasks and attempt to collect financial liability during or before service. Assist in facilitating daily in‑house call reviews to validate payor sources and authorizations. Monitor missed collection opportunities for process improvements and follow‑up. Make at least three attempts each day to visit a pre‑occupied patient’s room. Record patient liability information daily for all accounts. Make follow‑up phone calls to patients unable to make payment while in‑house. Send post‑discharge letters detailing estimated liability and payment options. Work with patients to sign consent to treat, observation, and other registration‑related forms. Assist eligibility specialists in verifying insurance, Medicaid, and charity information. Run daily census to identify patients with potential eligibility. Assist in the collection and organization of outpatient orders related to future and current dates of service. Qualifications 1+ year of customer‑service experience. High School Diploma or GED. Certified Revenue Cycle Representative (CRCR) credential within six months of hire. Openness to innovation, including AI, to improve processes. Benefits Competitive pay range $18.65–$19.90 per hour. Bonus incentives and paid certifications. Tuition reimbursement. Comprehensive benefits package. Career advancement opportunities. Equal Employment Opportunity Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble prohibits harassment of applicants or employees based on any of these protected categories and provides reasonable accommodations to qualified individuals with disabilities. #J-18808-Ljbffr Ensemble Health Partners