Client Care Administrator

• Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
• Relay patient care needs and scheduling changes between the therapy staff and families.
• Be a liaison regarding patients’ financial concerns between the billing team and families.
• Send plans of care to community providers.
• Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
• Provide translation support to families and therapists.
• Ensure the waiting area and front office space is presentable at all time to patients.

• At least 1 year of customer service/office experience
• Bilingual  and able to effectively communicate and translate Spanish
• Ability to multi-task

• Competitive pay and benefits package
• Medical, dental, and vision insurance (with HSA option)
• Company-paid life insurance and short-term disability
• 401(k) with employer match
• Generous paid time off and holidays
• Ongoing professional development and advancement opportunities
• A collaborative culture that values integrity, accuracy, and impact

Why Our Client?

Every role contributes directly to the quality of care delivered. Join a mission-driven team and help ensure every claim — and every family — is cared for with excellence.