Customer Service Specialist

Customer Service Specialist

Join the team that helps keep Lee County moving. As a Customer Service Specialist with LeeTran, you'll be the helpful voice riders count on every day. You will help people plan their trips, guide them through eligibility requirements, and ensure they can easily find the services that fit their needs. Your friendly attitude and problem-solving skills make travel easier for everyone. If you enjoy helping others and bringing positive energy to your work, this role is a great fit for you!

Duties and Responsibilities

What You'll Do

• Speak with customers in person or on the phone to give them information about bus services.
• Listen to customer problems and politely help solve them.
• Use computer programs to enter and confirm trip reservations.
• Check if customers are eligible for certain services and help them with applications.
• Look up directions and bus route details using maps and reference guides.
• Sell bus passes and ID cards to customers.
• Take payments by cash or credit card and make sure they are correct.
• Balance the cash drawer and prepare money deposits.
• Fill out forms, keep records, and work with electronic files.
• Deliver bus schedules or other information when assigned.
• Help with other duties as needed.

Education, Experience, Licensing

What We're Looking For

• High diploma, GED, or equivalent experience
• One (1) year of fast-paced, professional customer service or closely related experience
• Possession of a valid driver's license with an acceptable driving record

• Bilingual preferred
• Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments
• Compassionate and professional when assisting individuals with disabilities
• Clear and effective verbal and written communication skills
• Able to read, follow instructions, and understand procedures, rules, and regulations
• Self-motivated, proactive, and able to work independently
• Highly organized with strong attention to detail
• Excellent interpersonal skills and a willingness to learn and grow
• Proficient with computers and general office equipment

Supplemental Information

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with rotating weekends and some holidays

Why Join Us? At Lee County Government, we look to hire talented and innovative individuals who share our passion and want to make a lasting impact within our community. That's why we offer our employees a premier place to work by providing competitive compensation and comprehensive benefits, as well as being a participant in a robust State of Florida pension and investment retirement plans.

• Healthcare Coverage : Medical, dental, and vision insurance
• Disability Insurance : Both short-term and long-term options
• Life Insurance : Including Accidental Death & Dismemberment (AD&D)
• Financial Planning : Flexible Spending Accounts for both medical and dependent care
• Support Programs : Access to our Employee Assistance Program
• Paid Time Off : Paid sick and vacation leave
• Recognition and Appreciation : Through our employee appreciation and peer recognition programs
• Professional Development : Take advantage of numerous employee development opportunities

About the Department LeeTran provides safe, reliable, and accessible public transportation for Lee County. Our team keeps the community moving, getting residents to work, school, medical appointments, and more. Join a department dedicated to safety, service, and making a positive impact.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

Emergency Response/Recovery Activities: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.