Director of Operations

Director, Operations – Promark Utility Services Reporting to the President of Promark Utility Services, a division of Telecon, the Director of Operations is responsible for overseeing all utility locating activities and traffic control services in their respective region(s) including health and safety, administration, team management, client relationships, and field activities. This person will work closely with the President, our clients and internal teams to ensure deliverables are met on time and to standard, by ensuring the execution of Promark’s vision, achieving its strategic and financial targets, as well as providing leadership over and direction to Promark employees, contractors, and external vendors. Work with the President and Telecon business partners to grow the assigned market(s) by securing utility locating and related contracts, including being a key member of the procurement team Develop and implement resource plans to successfully execute contracts Ensure projects and programs are planned and organized according to Telecon commitments, planned budget, and customer commitments. Lead Operations Managers and Supervisors toward company goals and objectives. Ensure compliance and implement company procedures with regards to Health & Safety and quality; drive a health and safety culture, led by example for the team. Use organizational expertise and management skills to reach financial and operational goals. Ensure financial KPI’s are followed and met; propose alternative solutions and actions when required. Measure productivity according to set KPI’s. Identify and resolve technical, operational, and organizational issues and problems; identify potential roadblocks and propose alternative solutions and take actions as required. Oversee, manage, and plan all fleet and equipment within respective region. Optimize resources, materials, and equipment to improve the financial performance of the organization. Monitor and review performance and regularly report on business unit performance. Participate in estimate/ RFP preparation as required based on knowledge of construction market and pricing. Work with Senior Leaders and the Talent & Culture team to ensure the proper resources are in place to fulfill Telecon obligations. Meet with key clients and visit onsite projects. Ensure client satisfaction. Lead, communicate, and embody the company’s vision and culture. Minimum of 10 years of relevant experience with at least 5 years of experience at the management level. Bachelor’s degree in engineering or business, or an equivalent combination of education and work experience. Professional designation (i.e., P. Eng or PMP) considered an asset. Previous experience in utility locating strongly preferred. Self-starter – able to work independently with limited supervision. Experience leading continuous improvement initiatives and improving productivity through process improvement. Ability to establish and maintain effective working relationships with other department staff, management, vendors, outside agencies, and community groups. Must be able to travel locally and to different states. Entrepreneurial spirit and experience developing and implementing new teams, offices and programs a major asset. Benefits include: Group benefits and 401K program. Employee assistance program – confidential support for stress, sleep problems, financial concerns. Employee perks including discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and more. Dynamic work environment with training for technical positions. Health & Safety first, a top priority. Commitment to a fair, inclusive, equitable, accessible, and respectful workplace regardless of age, gender, race, beliefs, or background. We welcome and encourage applications from people with disabilities; accommodations will be provided upon request for candidates during the selection process. We thank all applicants for their interest; only selected candidates will be contacted. #J-18808-Ljbffr