Character Manager

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use.

You will report to the Assistant Cruise Director

Level: Officer

Responsibilities :

• Provide leadership, coaching, and recognition for all direct reports

• Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews

• Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events

• Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency

• Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues

• Act as the Shipboard main contact for Character recovery

• Communicate with all departments involved with Character events

• Educate internal departments on Character integrity

• Build and communicate Character Ticketing Grids for Bookable Events

• Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement

• Positively motivate teams in a fast-paced and fluid environment

• Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Basic Qualifications :

• Minimum three to five years leadership experience in Entertainment operations within the last five years

• Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company

• University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable

• Experience leading and motivating a team while organizing and prioritizing the team's goals.

• Previous performance experience beneficial

Additional Information :

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan

• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

** Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Job ID: 1324867BR

Location: United States

Job Posting Company: "Disney Cruise Line"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.