Retail Banker - Credit Union

$20 - $30 per hour

Levo Federal Credit Union

Member Service Officer 1 (MSO 1)
Department: Member Services
Reports To: Branch Manager
FLSA Exempt: Non-Exempt
Date last updated : 04/01/2024
Summary Provide information and support via various means (i.e. phone, internet, email etc.) to lending partners and members regarding the credit union its products and services while ensuring the highest quality service. Examine, evaluate and make decisions on member and non-member loan applications for consumer loans.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Interview and evaluate the needs of members and potential members, identify appropriate member needs and cross-sell financial products that meet those needs.
Serve membership by providing information and account service in a pleasant, professional and efficient manner.
Open/close accounts, process stop payments, order cards, answer questions regarding deposit accounts, loan accounts, plastic cards, remote access etc.
Ensure complete and accurate documentation for loans and new accounts by gathering information and resolving uncertainties through inquiries with creditors, and/or members according to the credit union policy.
Analyze and evaluate applicant's financial status by reviewing credit information, determining debt to income ratios, estimating payments, determining collateral requirements and establish collateral values, co-signer requirements and membership eligibility as defined by the policy.
Possess general product knowledge relating to mortgage, home equity, and business loans for referral purposes.
Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested by management.
Assist other departments as necessary (i.e. collections, accounting, etc.)
File claims for GAP, GAP Advantage, ADR and Debt Protection.
Be well versed regarding credit union policies and procedures. Advise manager of external factors that may affect policy by suggesting policy modifications.
Cross train other staff, as requested, on duties, functions, and responsibilities to assure proper back up.
Follow proper member identification and security procedures and ensure that member and employee information is kept in the strictest confidence.
Receive and payout money and keep records of money and negotiable instruments involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more information.
Respond to member inquiries and requests regarding financial services and enter them into applicable computer systems and programs.
Approve loans within specified limits OR refer to a manager with recommendations to obtain approval.
Oversee timely loan closing and funding activities.
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business.
Assist members with problem resolution and account reconciliation.
Responsible for Safe Deposit box transactions
Execute, key, and verify wire transfers.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, Confronts difficult situations. Maintains objectivity. Keeps emotions under control. Uses negations skills to resolve conflicts.
Cooperation - Establishes and maintains effective relations, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, Works cooperatively in group situations, Works actively to resolve conflicts.
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance and Monitors own work to ensure quality.
Planning/Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Problem Solving - Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early states. Works well in group problem solving situations.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience previous financial industry experience preferred.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and 10 key.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to research data and make accurate decisions.
Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
Certificates, Licenses, Registrations: Must complete ongoing sales & service training.
Other Skills and Abilities: Must have the ability to make sound, confident decisions. Must possess proven sales skills. Must be able to read and understand credit reports.
Other Qualifications: A MSO1 will be required to complete a pre-determined list of functions and training (see MSO 1 Training Plan in Performance Pro Forms) within 18-24 months of their hire date. A MSO1 will also be required to shadow and cross train in the service center for at least 80 hours during (or prior to) their training period as well as two hours in both the Accounting and Collections departments.
Once a MSO1 has completed all the requirements of the MSO1 Training Plan, they may be promoted to a MSO2 at the supervising manager(s) discretion.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.
Salary Description
$20-$30/hr., plus incentives

Apply

Vacancy posted 4 hours ago

Similar jobs that could be interesting for youBased on the Retail Banker - Credit Union in Rowena, SD vacancy

Retail Banker II
...Position Purpose The Retail Banker II is responsible for driving deposit growth by deepening existing relationships and attracting new customers... ...and promotes supporting products such as digital banking, credit products, and IRA services. Success in this position requires...
Suggested
Hourly pay
Temporary work
Shift work
Night shift
Plains Commerce Bank
Sioux Falls, SD
3 days ago
Credit Union Teller - Up to $20/hr + Training
$16 - $20 per hour
...Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to... ...kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the...
Union
Hourly pay
Shift work
Night shift
Levo Federal Credit Union
Rowena, SD
4 hours ago
Personal Banker
...Personal Banker Job Category: Retail Requisition Number: PERSO001324 Posted: June 2, 2026 Full-Time On-site Sioux Falls, SD 57104,... ...deposits, and IRA's. Interview consumer loan applicants for credit and obtain financial information and obtain appropriate...
Suggested
Full time
Work at office
Immediate start
Night shift
Weekend work
Afternoon shift
American Bank & Trust
Sioux Falls, SD
4 days ago
Credit Union SVP - Lending, Branch & Recovery Operations
$145k - $242k
...Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our...
Union
Levo Federal Credit Union
Brandon, SD
4 hours ago
Commercial Loan Officer
...its Commercial Loan Officers and Business Bankers competitive wages and a great work/life... ...currently ~ Strong business development and credit risk assessment skills ~ CRE with... ...Need to be from a community bank or credit union atmosphere and be involved in local communities...
Union
Local area
gpac
Brandon, SD
1 day ago
Retail Banker Full Time
...Universal Banker Job Category: Retail Full-Time On-site Sioux Falls, SD 57108, USA Description Primary Responsibilities and Accountabilities: (90%) Interacts with customers in a courteous, professional, and friendly manner to identify their needs...
Full time
Work at office
Immediate start
Night shift
Weekend work
Afternoon shift
American Bank & Trust
Sioux Falls, SD
9 days ago
Banker Full time position
...performance standard; Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines). Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards...
Full time
Work at office
Monday to Friday
Shift work
First PREMIER Bank/PREMIER Bankcard
Sioux Falls, SD
1 day ago
Community Banker
...natural fit for **#TeamFirstInterstate.** **SUMMARY** The Community Banker delivers personalized client service by holding financial... ...Accounts, Certificates of Deposit, and consumer and small business credit cards.* Holds financial conversations with clients and prospects...
Monday to Friday
First Interstate
Sioux Falls, SD
5 days ago
Banker
...continued commitment to talent development, they are now hiring bankers to join their Consumer, Small, and Business Banking division.... ...opening new accounts, processing service requests, and completing credit applications. Educate customers on digital banking tools and...
Full time
Part time
Immediate start
Shift work
Day shift
Quality Talent Group
Valley Springs, SD
5 days ago
Banker Full time position
...daily according to teller performance standards; process deposits, withdrawals, cashed checks, savings bonds and receipt of loan, credit card, and credit line payments. Follow mandatory procedures to ensure work meets required quality standards and complies with external...
Full time
Work at office
Monday to Friday
Shift work
First PREMIER Bank
Sioux Falls, SD
4 days ago
Business Banker
...satisfaction and confidence in the Bank. Gathers and oversees compilation of all needed information for loan Works in tandem with Credit Administration and Credit Analyst to request appraisals, applicant credit reports, background checks, reference checks, and other information...
Work at office
Local area
Night shift
Weekend work
Afternoon shift
American Bank & Trust
Sioux Falls, SD
5 days ago
Private Banker
...Summary The Role - Your Next Career Move: As a Private Banker, you'll draw on your strengths in building relationships,... ...single point of contact for everything from routine banking to credit coaching, giving you an unparalleled, holistic view of the banking...
Full time
Work at office
Remote work
Heritage Bank
Sioux Falls, SD
3 days ago
Personal Banker
$25k
...personal and branch objectives in mind. Maintain a thorough understanding of consumer loan underwriting, including real estate and credit policy procedure with an approval authority up to $25,000 and maintains a working knowledge of the Fair Debt Collections Privacy...
Full time
Work at office
First PREMIER Bank
Sioux Falls, SD
2 days ago
Automotive Finance Manager
$60k - $100k
...Protection packages Aftermarket products Review and evaluate customer credit applications Ensure all transactions comply with federal, state,... ...Build and maintain strong relationships with banks, credit unions, and lending partners Work closely with the sales team to...
Union
Full time
Local area
Monday to Friday
Flexible hours
Next2New Automotive
Sioux Falls, SD
3 days ago
Union Benefits Manager
◾Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored coverage recommendations that meet each family's needs ◾Build and...
Union
Full time
Globe Life: Moore Organizations
Sioux Falls, SD
4 hours ago
Realtors/Mortgage Professionals
...mortgage loan portfolio. Evaluate member applications, including credit history, income verification, and debt-to-income ratios.... ...compliance with all federal and state lending regulations and credit union policies. This job description is not designed to cover or...
Union
Full time
For contractors
Work at office
Immediate start
Service First Federal Credit Union
Sioux Falls, SD
3 days ago
Retail Customer Experience Coordinator
$14 - $14.5 per hour
...global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,... ...laws, policies, and procedures Promotes credit and loyalty programs Supports and participates... ...discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service...
Union
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
The TJX Companies , Inc.
Sioux Falls, SD
9 days ago
Sales Floor Associate
$13.5 - $14 per hour
...global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,... ...established operating procedures Promotes credit and loyalty programs Maintains and... ...discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service...
Union
Hourly pay
Temporary work
Local area
Home office
Flexible hours
The TJX Companies , Inc.
Sioux Falls, SD
1 day ago
Entry Level Shop Helper/Welder/Driver - Sioux Falls, SD
...standing, and using hand tools and shop machinery. We will assist in you obtaining your CDL. Pay and Benefits: You will receive Union scale wages for a Pre-Apprentice, as this will be a Pre-Apprentice position to start. Once schooling in the Union apprenticeship...
Union
Full time
For contractors
Apprenticeship
Tessier's Inc
Sioux Falls, SD
1 day ago
Retail Cleaning Associate
$13.5 - $14 per hour
...working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra,... ...contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours...
Union
Hourly pay
Temporary work
Local area
Home office
Flexible hours
The TJX Companies , Inc.
Sioux Falls, SD
4 days ago
Human Resources Business Partner I
$71.3k - $89.1k
...global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,... ...mapping and development, labor relations/union, associate relations, risk management, benefits... ...phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are...
Union
Hourly pay
Temporary work
Local area
Home office
Dormont Manufacturing Company
Sioux Falls, SD
2 days ago
Revenue Accounting Analyst
$50k - $55k
...and benefits with many premiums covered by the company. Purpose with profit. Your work directly impacts how community banks, credit unions, and other regulated industries protect their future. What You'll Do Order-To-Cash Processes Coordinate with key...
Union
Full time
For contractors
Work at office
Monday to Friday
Afternoon shift
SBS CyberSecurity
Sioux Falls, SD
5 days ago
Personal Banker - Brandon Branch
...Job Description Job Description Join our team as a Personal Banker and make a meaningful impact in the lives of our customers! Position... ...and direct phone calls. Process applications for loans, credit cards, new accounts, and safe deposit boxes. Refer clients to...
Temporary work
Work experience placement
Monday to Friday
Weekday work
The First National Bank in Sioux Falls
Brandon, SD
17 days ago
Department Coordinator
$14.5 - $15 per hour
...global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods,... ...laws, policies, and procedures Promotes credit and loyalty programs Supports and... ...discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service...
Union
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
The TJX Companies , Inc.
Sioux Falls, SD
5 days ago
Business Banking Relationship Manager
$94.01k - $110.6k
...relationship management and business development abilities Well‑developed analytical and problem‑solving skills Basic knowledge of credit administration, analysis, and credit policy/procedure Knowledge of cash flow management and business credit underwriting with commercial...
Temporary work
Work experience placement
Work at office
Local area
Remote work
Flexible hours
3 days per week
U.S. Bank
Sioux Falls, SD
4 days ago
Business Banking Relationship Manager
...relationship management and business development abilities Well-developed analytical and problem-solving skills Basic knowledge of credit administration, analysis, and credit policy/procedure Knowledge of cash flow management and business credit underwriting with...
Work experience placement
Work at office
Remote work
Flexible hours
3 days per week
U.S. Bancorp
Sioux Falls, SD
2 days ago
Engagement Coordinator
$14.5 - $15 per hour
...working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra,... ...contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours...
Union
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Afternoon shift
TJX
Sioux Falls, SD
1 day ago
Dell Territory Sales Representative
$18 per hour
...Job Type: Regular Work Location: Market - DELLFSM - Union, NJ Overview 2020 Companies is hiring a full-time Brand Representative, representing... ...for building relationships and brand awareness inside retail stores, on behalf of Dell. The ideal candidate is a “people-person...
Union
Hourly pay
Weekly pay
Full time
Flexible hours
Dormont Manufacturing Company
Sioux Falls, SD
2 days ago
UPS - Package Delivery Driver $45+/hr
$45 per hour
...benefits including medical, dental, and vision insurance, pension plan, 401(k), paid vacation, paid holidays, overtime opportunities, and union-negotiated wage increases. UPS drivers may also receive overtime pay, peak season bonuses, and route bid opportunities based on...
Union
Hourly pay
Full time
UPS
Brandon, SD
2 days ago
Shift Teller I
$16.5 - $20 per hour
...dental, paid time off, paid holidays and great day time hours, pension plan, 401(k) option, volunteer hours, and many more! At Levo Credit Union, we understand the importance of work-life balance. Our Member Service Associates enjoy a rotating shift schedule from Monday to...
Union
Hourly pay
Monday to Friday
Shift work
Night shift
Rotating shift
Levo Federal Credit Union
Sioux Falls, SD
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Retail Banker - Credit Union. Be the first to apply!