Patient Scheduler , FT, Day
Prisma Health
Support Analyst
Inspire health. Serve with compassion. Be the difference.
As a Support Analyst you will answer incoming calls from Patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Accountabilities
- Receive customer input from phone, email, or web submission and create support tickets. Troubleshoot end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolve tier1 issues using troubleshooting resolution matrix. Gather information from customers to ensure sufficient data is gained to start case resolutions. Direct inbound service interactions to appropriate technical and sales resources. Conduct database lookup of consumer/patient records within electronic medical record software. Enter updated information within electronic medical records as required. Re-direct or engage other departments or specialty groups to resolve consumer/patient requests. Maintain compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes. - 90%
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Log interaction outcome in contact management system. - 10%
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- High School Diploma or equivalent
- 2 years - Customer service experience: preferably supporting customers via phone, email, and chat.
Knowledge, Skills or Abilities
- Passion for creating exceptional customer experiences both by helping and retaining customers.
- Tech savvy with a strong knowledge of Android, iOS, and Windows devices
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Basic computer skills
- Proficient computer skills (word processing)
- Data entry skills
Work Shift
Day (United States of America)
Location
Greenville Memorial Hospital
Facility
Corporate
Department
Call Center
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Prisma HealthVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Patient Scheduler , FT, Day in Greenville, SC vacancy
- ...Serve With Compassion. Be The Difference. Responsible for scheduling patients requiring admission, diagnostics and treatment services, and... ...scheduling with the on-call schedulers Follows protocols for "day of", prep instructions, emergencies, and rescheduling....SuggestedWork experience placementWork at officeShift work
- ...Responsible for complete and accurate patient registration, pre-certification, charge capture... ...balancing with the computer reports at day end. Requires a high level of public... ...Maintains appointment book and follows office scheduling policies. Provides front office phone...SuggestedPermanent employmentWork at officeShift work
- ...perfect fit? Are you an experienced surgery scheduler looking for an exciting role in a high... ...describes you, we need to talk! What your day will look like: Schedule surgical... ...Serve as the primary point of contact for patients regarding surgical logistics, expectations...SuggestedTemporary workImmediate start
- ...independence, Senior Helpers of Columbia is the company for you. Our Schedule Coordinator will be a vital team member in the daily operations... ...Insurance Short and Long-term Disability Paid Time Off Next Day Pay Bonus Structure Why Work for Senior Helpers? Great Place to...SuggestedTemporary workLocal areaAll shiftsShift workDay shift
Senior Helpers
Greenville, SC12 hours ago - ...experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform... ...create a better way. GENERAL PURPOSE OF JOB The Associate Plant Scheduler is responsible for planning, monitoring, and adjusting the...SuggestedLocal areaNight shiftWeekend work
Quad
Greenville, SC5 days ago - ..., social casework services, counseling and crisis management to patients and their families. Collaborates in discharge planning and coordinates... ...preferred. Social work experience preferred Work Shift Day (United States of America) Location Marshall Pickens...Work experience placementReliefWork from homeShift work
- ...Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves... ...Familiarity with Microsoft Office Products - preferred Work Shift Day (United States of America) Location Cross Creek Medical...Work at officeShift work
- ...mode and it’s an exciting time to be joining our business! WHAT YOU’LL BE DOING: Reporting to the Manager of Project Controls, the Scheduler will develop and maintain schedules within P6 for engineering projects. This person will help to plan, organize, lead, and control...Contract work
- ...Patient Service Representative Under the direct supervision of the Practice Manager, Program... .... Maintain daily patient appointment scheduling. Retrieve medical records requests, if... ...in a timely manner. Perform end of day tasks such as time of service deposit and...Full timeTemporary workWork at officeFlexible hours
- ...Job Description Job Description No prior medical scheduling experience is necessary! FYZICAL Therapy & Balance Centers – Greer is... ...team focused on delivering an exceptional experience for every patient. As a Medical Scheduler, you will play an important role in...
FYZICAL Therapy and Balance Centers
Greer, SC3 days ago - ...production standards set by the company Read and understand written and numeric product identifiers Must be able to work needed schedule to perform assigned duties Proficient use of computer for data entry and research purposes Highly motivated, self-starter...Work at officeNight shift
- Job Title: Patient Service RepresentativeReports To: Practice ManagerJoin a team that cares for your community - and for you!At Allergy... ...patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service,...Work at officeLocal area
- ...Program Planners with hands on expertise with Program Planning/Scheduling in MS Project or Open Plan with Department of Defense... ..., Dental and Vision benefits. ~ Matching 401k program. ~18 days of PTO that start accruing on day one and 7 paid holidays ~ Tuition...Immediate start
- ...service provider in Greenville, South Carolina, is seeking a Patient Representative Specialist to provide excellent customer service... ...patients and their families. The role involves answering queries, scheduling appointments, and maintaining patient records. Ideal...Work at office
- ...make a meaningful impact in the lives of patients and caregivers while driving the success... ...looking for somebody who understands the day-to-day operations of an in-home care agency... ...Experience with Medicaid, caregiver scheduling, client communication, employee files, authorizations...Work at office
Community Home Care Services LLC
Greenville, SC2 days ago - ...Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business... ...patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple...Work at officeLocal area
Bartram Family Dental Care
Greenville, SC4 days ago - ...and build relationships with prospective patients. The ideal candidate for this role has... .... He/she should also be comfortable with day-to-day administrative tasks, learning new... ...boxes). Prepare itemized receipts. Schedule patients using electronic software. Requirements...Work at office
- ...salary and commission potential after being assigned a route Monthly/Quarterly performance bonuses & incentives Majority of work a 4‑day workweek Majority of work no nights or weekends Competitive pay 401(k) with company match / profit sharing / Employee Stock Ownership...Local areaWeekend work
$45k - $47k
...environments, and capable of handling multiple priorities throughout the day. What You'll Do: Process incoming and outgoing shipments... ...Conduct quarterly inventory counts and track stock levels. Schedule and coordinate freight shipments, including large toolboxes,...Work at officeTIUM Technology
Greenville, SC2 days ago- ...At PruittHealth @ Home, we believe care is best delivered where patients are most comfortable — at home. That same philosophy extends to... ...oriented culture The opportunity to make a meaningful impact every day Our Commitment to You At PruittHealth, leadership matters. We...
PruittHealth
Greenville, SC4 days ago - ...Patient Services RepresentativeClemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice.... ...from the patient.Presents and collects fees, posts payments, and schedules the patient's next appointment.Monitors accounts that are past...Daily paidFull timeTemporary workWork at office
Clemson Eye
Greenville, SC2 days ago - ...Patient Services Representative - Occupational Health - Urgent Care - Wade HamptonThe Patient Services Representative will serve as... ...the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options...Temporary workWork experience placementWork at office
Bon Secours
Greenville, SC4 days ago - ...Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business... ...and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple...Daily paidWork at officeLocal area
$28 - $36 per hour
...structured to help candidates learn the role while developing strong day-to-day work habits. This opportunity is especially well suited... ...Growth This position offers competitive pay based on the role, schedule, and overall fit. It can also serve as a strong starting point...Hourly payFull timePart timeWork at officeRemote workWork from home- Sulzer is seeking a Planning Analyst at the Easley Factory to serve as the primary liaison for Sales and Customer Service on spare parts and accessory orders. You will determine and communicate lead times for new orders and maintain a master backlog to ensure on-time shipments...Work at office
E488 Sulzer Pumps Solutions Inc.
Easley, SC3 days ago $15 per hour
...customer sales, process payment transactions, answer phones, and schedule deliveries. You'll thrive in our team environment where our... ...partners ~ Paid time-off includes vacation, sick time, personal days, company holidays ~ Ability to advance within the company if desired...Daily paidWork at officeMonday to FridayDay shiftAfternoon shift- ...Patient Accounts / Customer Service Representative Addison Group is hiring multiple Patient Accounts / Customer Service Representatives on behalf of our client for a contract-to-hire opportunity within a growing healthcare management organization. This role is ideal...Contract workLocal area
$18 - $19 per hour
...environment If that describes you, we need to talk! What your future day will look like: Answer phones Sign deliveries Stock kitchen... ...champion in this role, you will need: Ability to commit to 7-week schedule Professional demeanor Strong oral communication skills We know...Weekly payTemporary workWork at office- ...Job Description Job Description Remote | Flexible Schedule | Training Provided We're looking for an organized and detail-oriented Travel Scheduler to help coordinate reservations, schedules, and trip details for clients. If you enjoy keeping things organized, working...Remote workFlexible hours
Truedirectionhi
Greer, SC3 days ago - ...in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded. Do you: Enjoy serving others? Place importance on...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Scheduler , FT, Day. Be the first to apply!
Related searches
- warehouse scheduler Greenville, SC
- medical scheduler no experience Greenville, SC
- bilingual medical scheduler Greenville, SC
- logistics scheduler Greenville, SC
- surgery scheduler Greenville, SC
- scheduling assistant Greenville, SC
- clinic scheduler Greenville, SC
- healthcare scheduler Greenville, SC
- radiology scheduler Greenville, SC
- surgical scheduler Greenville, SC