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Guest Services Specialist

PCH Hotels and Resorts

Join Our Team at the Grand Hotel Golf Resort & Spa!

Join the team for an exciting seasonal opportunity at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, nestled along Alabama's beautiful Gulf Coast. Spanning 550 acres of breathtaking scenery, the Grand blends Southern charm with modern luxury. With Dogwood and Azalea, two premier golf courses on the Robert Trent Jones Golf Trail, the resort offers an unforgettable experience for both guests and employees. Be part of The Grand Life this season!

As an Outside Service Attendant, you'll play a vital role in ensuring our guests enjoy a seamless, exceptional golfing experience. From greeting guests and assisting with golf carts to providing outstanding customer service, your role will help create memorable moments for every guest.

Key Responsibilities:

  • Guest Interaction: Greet and assist guests, ensuring they feel valued throughout their visit.
  • Golf Cart Operations: Inspect and maintain golf carts, ensuring they are in working order and ready for use.
  • Course Setup & Maintenance: Assist with setting up carts for daily play and tournaments, and maintain cleanliness and organization of the carts.
  • Bag Handling & Club Care: Help golfers load/unload bags and offer club cleaning after play.
  • Facility Upkeep: Maintain the appearance of the clubhouse, cart staging, and bag drop areas.
  • Customer Service Excellence: Exceed guest expectations by providing superior service and fostering a welcoming environment.
  • Team Collaboration: Communicate effectively with team members to ensure smooth operations and guest satisfaction.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

  • Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
  • Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.
  • Employee recognition programs.
  • Flexible work schedule.

Our Culture: At PCH Hotels & Resorts, we celebrate service with heart and soul, putting people first to create lasting memories for both guests and team members.

Join us at the Grand Hotel Golf Resort & Spawhere exceptional experiences begin. Step into your next adventure today!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Vacancy posted 20 hours ago
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