Head of Private Client Services - Commercial

Company William Grant & Sons Location New York, NY Job Introduction Are you looking for a fantastic opportunity to work with a dynamic and fast-growing portfolio of brands? Brands like Hendrick's Gin, Glenfiddich Whiskey, and The Balvenie! We are looking for our Head of Private Client Services for the US Commercial business. Main Responsibility This role will lead the development of the prestige luxury operating model in priority markets. They will partner on the development of the Luxury model in key markets and selected cities globally, working with the Global Luxury Director, Maison Managing Director (MD), Regional Managing Directors (RMDs), and US ODC business. They will ensure WG&S has the right go-to market model integrated within the Global Route to Consumer framework. They will create and execute the local market Private Client and The Distillers Library platform in select cities. They will ensure the right resource, high-end luxury standards, and operating model are executed with the partner market and lead the development of the Black Book CRM model. Our Ideal Candidate Our ideal candidate values and is passionate about the world of prestige and knows how to create one-of-a-kind experiences, creating innovative selling opportunities. Our ideal candidate knows the nuances of hospitality and customer service, and they appreciate the opportunity to establish lasting connections with Private Client customers and consumers. The ideal candidate understands the alignment between brand ambition and commercial priorities. They have experience creating memorable experiences across all client touchpoints, strengthening loyalty, and supporting commercial performance. Qualifications 7-10+ years of related experience in wine & spirits or luxury retail, hospitality, client experience, or high-touch service leadership experience. Commercial awareness with the ability to support business performance through client-centric initiatives. Strong communication skills with ability to express self in a compelling and energetic manner in individual and group situations; well-presented and articulate; has the ability to adjust style to capture the attention of the audience. Strong analytical, operational, and leadership skills with the ability to influence at every level. Strong budget management skills ensuring disciplined expense management and optimal allocation of resources in line with priorities. Must have a valid driver's license. Desired Skills Knowledge of the alcohol spirits industry 3-tier system. Experience collaborating and influencing CPG brand marketing and sales teams. Experience working with and managing 3rd party agencies. Excellent verbal, written, and listening communication skills. Ability to manage difficult, complex markets while achieving business objectives. Represent the Prestige client experience with credibility, professionalism, and a solutions-oriented mindset. Salary Range $187,801 - $225,000 (NYC office) This role is not eligible for international or domestic relocation. WG&S reserves the right to revise the role profile at any time and to assign additional duties and responsibilities as needed. What We Can Offer You Competitive salary and benefits designed to promote employees' financial wellbeing. Employees are also eligible to participate in a bonus plan. Generous vacation entitlement. Comprehensive Private Healthcare that includes Medical, Dental & Vision. 401(k) savings plan with company match up to 5% plus discretionary contribution. Employee Assistance Programme offers practical, impartial support on everyday matters. Life and AD&D cover is a multiple of three times your annual basic salary. Product allowance to enjoy our portfolio of brands with family and friends. Opportunity to claim funding each year for a charity or charities. Learning resources to help you be your best self. #J-18808-Ljbffr Women of the Vine & Spirits