Senior CX Strategist - Journey Design & Action

Sorenson Communications seeks a Customer Experience Strategist to identify customer needs and friction across omnichannel experiences and convert insights into measurable improvements. This senior role collaborates with Product, Sales, Operations, and Insights to improve engagement and retention. The ideal candidate has 5+ years in CX/Strategy, excellent cross-functional leadership, and a track record of translating data into actionable CX initiatives. #J-18808-Ljbffr