Operations Manager for Delivery Service Partner (DSP)

Company Description We are an Amazon Delivery Service Partner looking for a hardworking individual with a "CAN DO" attitude to join our Operations Team as a Dispatcher. We are Peak Logistics, and our goal is to make Amazon history while empowering you to further your personal and professional goals. We are located at the DWA5 facility, in Maple Valley, WA. Job Description We offer a Salary of $57,500 + bonus. We provide Health, dental, & vision, 401(k) options, Tuition reimbursement, and Snacks and drinks. Lets Make History! We are looking for an individual with a VERY flexible schedule, and the ability to work our back half schedule (Tue-Sat). Expect to work 5 8-10 hour days. As a Operations Manager, you will be required to go through the same onboarding process & driver training as Delivery Associates, and are required to perform deliveries and gain hands-on experience to understand the job of a Delivery Associate. Although this is Operations Management job, on any given working day, you may be expected to drive & deliver packages alongside our Delivery Associates. This position includes paid training and paid sick leave. Responsibilities Create and Manage weekly schedule for drivers Hire and onboard Delivery Drivers Create and maintain databases and spreadsheets for tracking daily, weekly, and quarterly performance of individual Delivery Drivers and the company as a whole Create and manage operation budgets. Coach and develop Delivery Drivers and Dispatch Associates based on performance metrics Lead and drive company performance metrics--safe driving, delivery completion rates, daily and weekly delivery capacity rates Track, maintain, and support maintenance of the fleet of vehicles Monitor progress of Delivery Driver Associates throughout the day and coordinate / prioritize package rescues, as needed. Address Delivery Driver Associate problems and requests by communicating directly with Amazon personnel and providing solutions. Receive emergency and non-emergency phone calls from Delivery Driver Associates and document all information, incidents, and issues. Enter data in various systems and Google documents, maintain logs, record calls, activities and other information. Prioritize phone calls according to urgency and importance. Use a mobile phone and computer to manage communications with Delivery Driver Associates and manage vehicles. Monitor, notify and confirm Delivery Driver Associates clock out/in for lunch break(s) according to policy. Utilizing GPS systems to monitor Delivery Driver Associates and track vehicles. Load, unload, prepare, inspect, re‑fuel and safely operate company‑provided transport vehicles, including, but not limited to, Extended Cargo Vans and Freightliner Step Vans. Deliver packages on varying routes to numerous addresses, both business and residential. Follow strict safety standards on and off the road. Interact with Amazon customers and the public in a professional and positive manner. Use handheld technology to manage the delivery process, and vehicle safety & maintenance procedures. Safely drive and operate delivery vehicles periodically. Other relevant duties as required. Job Type: Full-time Salary: $57,500.00 per year + bonus Benefits Dental insurance Health insurance Paid time off Paid training Referral program Vision insurance Schedule 8-10 hour shifts Opening & Closing shifts Weekday availability Weekend availability Supplemental pay types Bonus pay Ability to commute/relocate Maple Valley, WA 98038: Reliably commute or planning to relocate before starting work (Required) Application Question(s) Are you willing to work 10 hour shifts? Are you willing to work weekends? Are you at least 21 years old? Experience Delivery driver: 2 years (Preferred) Shift availability Day Shift (Required) Weekend Shift (Required) Work Location: One location Location: 23226 Witte Road Southeast, Maple Valley, Washington 98038 Qualifications Must be eligible to work in the U.S. and be at least 21 years of age with a valid driver's license. Must be able to maneuver packages (up to 50 lbs) and be able to get in and out of a van quickly/often throughout a route. Must be able to operate and navigate a delivery van. Must consent to a 4-panel drug test, including DMV vehicle record check. Must have good communication skills and the ability to work well with others. We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Peak Logistics