Patient Account Rep (Self Pay)

Employment type: Temporary (conversion potential) Location: Torrance, CA (fully onsite) Pay: $24-25/hr Overview We are placing a Patient Account Representative on behalf of a well-established community hospital in the South Bay area. This is a temporary engagement covering a leave of absence, with a strong likelihood of extension and conversion to a permanent role. Reporting to the Director of Revenue Cycle, this person will serve as a direct point of contact for patients calling in about their billing statements, working to deliver excellent customer service while driving collections on every call. Key responsibilities Answer inbound patient calls regarding billing statements, account balances, and billing discrepancies in a timely and professional manner Interpret and explain patient insurance benefit information including amounts allowed, paid, and owed by the patient Collect payments or set up payment plans at the conclusion of each call Provide guidance on financial assistance programs when applicable Perform outbound follow-up calls on patient balances prior to accounts being sent to collections when inbound volume permits Update and correct demographic, insurance, and account information based on verified patient data Document all patient interactions promptly and accurately Adhere to credit and collections policies and elevate issues to the Lead Patient Account Representative as needed Maintain working knowledge of payer requirements and communicate relevant information to patients and internal departments Qualifications and requirements Experience in a hospital business office, medical office, or collections agency strongly preferred Ability to explain insurance concepts including EOBs, deductibles, and patient responsibility clearly and empathetically to patients Comfortable with collections and asking for payment in a professional and respectful manner Strong communication and customer service skills with an ability to manage call volume efficiently Proficiency with PC and basic computer applications required; Oracle or Epic experience a plus Ability to work on-site five days per week in Torrance Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ('we,' 'our,' or 'Vaco by Highspring') are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . #J-18808-Ljbffr Vaco by Highspring