AI Process Consultant

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.


Outsource Solutions Group (OSG), a Lyra Technology Group portfolio company, is seeking an AI Process Consultant (APC). The APC will embed directly inside client businesses, uncovering the operational friction that holds them back, designing the workflows that will replace it, and partnering with AI Engineers to ship solutions that change how these organizations actually run. You won't be writing slide decks that get filed away; you'll be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption. You care about the outcome, not the deck.


This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with C-Suite leaders as they are co-piloting a build session with engineers.


Your work as an APC will include several components:

• Embed directly with clients to run discovery, interviewing operators across roles, observing live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation
• Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on
• Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against
• Partner with an AI Engineer throughout the build, translating client requirements into technical specs, validating outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language
• Lead change management on the client side: stakeholder alignment, communication plans, training rollout, and adoption tracking
• Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes
• Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion
• Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice

Our ideal APC has the following qualifications:

• Bachelor's degree in Business, Engineering, Operations, Economics, Computer Science, or a related field
• Must be legally authorized to work in the United States without sponsorship now or in the future
• 2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role
• Demonstrated track record of driving complex projects to measurable outcomes in client or stakeholder-facing environments
• Strong analytical foundation - comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not required
• Working knowledge of modern AI capabilities and what LLMs, agents, and RAG systems can and can't do and the judgment to scope realistic AI solutions vs. avoid AI theater
• Ability to work independently in ambiguous, fast-moving client environments. You attack messy problems without waiting for a project plan
• Exceptional communication skills. You can run a discovery interview with a warehouse foreman and an executive readout with a CEO on the same day
• Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction actually is

Preferred

• Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company
• Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end
• Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of "I can spec an integration without help"
• Experience working with SMB clients across industries such as professional services, healthcare, logistics, or retail

The targeted salary range for this role is $120,000 - $150,000 per year. You must live within a reasonable commuting distance of OSG's office in Naperville and be willing to travel to client sites as needed.

Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.