Branch Manager

Lead a team. Build relationships. Make an impact in your community.
We're looking for a Branch Manager who is passionate about developing people, creating exceptional customer experiences, and building strong relationships within the community. In this role, you'll lead the day-to-day success of the branch while coaching and developing your team, supporting business growth, and ensuring our customers receive the personalized service they expect from Byron Bank.
If you're a collaborative leader who enjoys helping both employees and customers succeed, we'd love to hear from you-apply today!

About Us
Rooted in Our Community Since 1966
Byron Bank was founded on a simple idea: banking should be personal, dependable, and deeply connected to the people it serves. Nearly 60 years later, that vision remains at the heart of everything we do. Since 1966, Byron Bank has stood strong as a community partner, resilient through change, and always focused on people first. Guided by three generations of dedicated leadership, we've stayed true to our mission of building lasting relationships, supporting our local economy, and showing up for our neighbors - because that's what community is all about.

Our commitment extends beyond banking. We actively participate in initiatives that support education, local businesses, and community development. By investing our time and resources, we aim to make a positive impact on the lives of our neighbors. Byron Bank is proud to be more than just a bank; we are proud to be a leader in our community. Learn more at:

Why Should You Join Us?
At Byron Bank, "You Ask, We Help" isn't just a tagline, it's our approach to everything we do. We understand what it takes to provide our customers with the level of service they expect and the solutions they need to help them achieve their financial goals. We recognize that our greatest asset is our employees and take great pride in hiring qualified individuals to complement our existing teams. We're always eager to connect with talented individuals who share our commitment to exceptional service and community impact. Join us and help our customers feel confident about their financial futures-every conversation, every day.

What You Should Know About The Role:
Job Summary:
The Branch Manager is responsible for the overall leadership, performance, and day-to-day operations of the branch. This position leads and develops branch employees, ensures an exceptional customer experience, maintains effective operational controls, and supports the growth of customer relationships within the Bank and the community.
The Branch Manager remains actively involved in branch operations and customer service while ensuring employees have the training, resources, and direction necessary to successfully serve customers and meet established expectations.

Supervisory Responsibilities:

Leadership & Employee Development

• Lead, coach, develop, and support Tellers, Customer Service Representatives, Universal Bankers, and other assigned branch employees.
• Establish clear performance expectations and promote accountability, teamwork, and consistent customer service.
• Conduct regular employee check-ins, performance evaluations, coaching, and development conversations.
• Plan and delegate work to ensure appropriate branch coverage and effective use of staff resources.
• Support employee onboarding, training, cross-training, and continued development.
• Foster a positive and professional work environment aligned with the Bank's culture and Cornerstones.

Job Duties & Responsibilities:
Branch Operations & Oversight

• Oversee daily branch operations, including opening and closing procedures, cash and vault management, account servicing, safe deposit operations, and other assigned branch functions.
• Ensure branch transactions and operational activities are completed accurately, timely, and in accordance with established procedures and internal controls.
• Monitor branch balancing, account quality assurance, cash needs, and operational exceptions, addressing issues as needed.
• Maintain appropriate branch security practices, access controls, supplies, equipment, and facility needs.
• Serve as an escalation point for operational issues and complex customer situations.
• Identify and implement opportunities to improve branch efficiency and effectiveness.

Customer Service & Business Development

• Build and maintain strong customer relationships by identifying needs and providing appropriate solutions or referrals.
• Support branch growth through relationship development, customer retention, and identification of new business opportunities.
• Partner with lenders and other departments to develop and strengthen customer relationships.
• Actively participate in Bank and community events to build relationships and increase the Bank's visibility within the community.
• Promote consistent delivery of an exceptional customer experience throughout the branch.
• Assist customers with consumer loan applications, closings, and general lending needs within assigned authority.

Risk Management & Compliance

• Ensure branch employees follow Bank policies, procedures, internal controls, and applicable regulatory requirements.
• Maintain knowledge of BSA/AML, Customer Identification Program (CIP), transaction reporting, and other requirements applicable to branch operations.
• Monitor branch operational risks and promptly address or escalate exceptions and concerns.
• Ensure required employee training is completed and regulatory procedures are consistently followed.
• Support internal audits, examinations, and corrective actions related to branch operations.

Branch Performance & Strategic Growth

• Establish and monitor branch goals aligned with Bank objectives.
• Monitor branch performance and identify opportunities to improve service, efficiency, customer relationships, and growth.
• Work collaboratively with Bank leadership and other departments to support strategic initiatives.
• Communicate branch challenges, opportunities, staffing needs, and operational concerns to management.
• Continuously identify opportunities to strengthen branch performance and the customer experience.

Additional Duties & Responsibilities:

• Maintain working knowledge of Teller, Customer Service Representative, Universal Banker, and Relationship Banker functions and provide coverage or assistance as business needs require.
• Maintain appropriate knowledge of Bank products, services, systems, and operational procedures.
• Participate in Bank initiatives, projects, and community activities as assigned.

This position description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.

Required Skills & Attributes:
Leadership

• Ability to coach, develop, motivate, and hold employees accountable.
• Demonstrate sound judgment and leads by example.

Customer & Relationship Focus

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and appropriate solutions.

Operational & Business Acumen

• Strong understanding of retail banking operations, products, services, and controls.
• Ability to organize priorities, solve problems, and support branch growth.

Education & Experience:

• High school diploma or the equivalent.
• 3 - 5 years banking and consumer loan experience.
• 3 - 5 years supervisory experience.
• Familiarity with computers, including Microsoft Office products and LaserPro.

Pay Range:

$46,000 - $55,000 annually

Compensation Overview:

The anticipated hiring range for this position is $46,000 - $55,000 annually, which reflects what we reasonably expect to pay for candidates who meet the standard qualifications for the role. Actual base pay will vary depending on job-related knowledge, skills, credentials, experience, and location.

Physical Requirements:

• Intermittent sitting and standing up to 8 hours.
• Consistent use of a computer for up to 9 hours.
• Consistent use of telephone for up to 8 hours.
• Occasionally lift and move forty pounds.

Travel:

• None

Benefits:

• Health Insurance (Medical, Dental, Vision)
• 401(k) with match
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Volunteer, Holiday)

Work Location:

• Poplar Grove

Equal Employment Opportunity:
Byron Bank provides equal opportunity for all employees and applicants for employment and makes all employment decisions without discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history or genetic information, political affiliation, military service, disability challenges, marital status, ancestry, status upon discharge from military service, order of protection status or other non-merit based factors (actual or perceived). These protections extend to all management practices and decisions, including recruitment and merit practices, appraisal systems, promotions and training, and career development programs.

Pay Range: $46,000 - $55,000 per year