Director/Senior Director of Product, Agentforce Self Service

Responsibilities

• Own the product vision for your area: Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
• Collaborate with other stakeholders from Engineering to PMM to AEs and drive key business outcomes as one unit, driving growth and opportunities for every member in parallel. Create strong performance cultures and enable the team to impact at their highest levels.
• Represent the customer: Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.
• Drive entire feature delivery lifecycle: research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test and deliver a marketable product on time; collaborate with customer‑facing roles to drive market awareness and customer adoption.
• Collaborate across teams: We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
• Communicate clearly and efficiently: Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with product marketing managers to promote your products both internally and externally and ensure a cohesive message.
• Represent Salesforce: Be a domain and product expert at customer meetings, industry and corporate events, online in customer community, and social networks.

Qualifications

• High energy and passion for the job.
• Product Management experience shipping Agentic AI products with a solid understanding of LLMs, evals and consumption pricing.
• Leadership DNA, proven ability to educate, motivate, align employees, customers, and partners.
• 10+ years of experience and 5+ years of increasing scope of product management experience with a proven track record of building awesome products from concept to delivery.
• 3+ years of experience in product management of enterprise SaaS software.
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
• Strong problem‑solving, organizational and analytical skills, excellent written and oral communication skills, including experience in high‑level business discussions.
• Hands‑on experience with UX design and flow, designing simple and intuitive user interfaces.
• Professionalism, grace under pressure, dedication and ability to work in a collaborative team environment.
• Strong experience presenting to executive leadership and handling sensitive customer situations.
• A related technical degree required.

Desired Skills and Experience

• Ability to deliver results in global, matrixed environments composed of internal and external stakeholders.
• Understanding of and informed opinions on the Agentic AI market and players such as Fin, Sierra and Decagon.
• Prior Service or CRM product experience a huge plus.
• Formal or self‑taught software or technical background.

In Office Expectations

In‑office expectations are 36 days per quarter to support customers and/or collaborate with their teams.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Candidate Privacy Statement

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Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and candidates are assessed on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Recruiting, hiring, and promotion decisions are fair and based on merit. The policy applies to all aspects of employment and the entire hiring process.

Compensation & Benefits

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Benefits include time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $197,300 – $365,200 annually. In selected cities within the San Francisco and New York City metropolitan areas, the base salary range is $237,700 – $401,400 annually. The range represents base salary only and does not include bonus, incentive, equity or benefits.