General Manager

General Manager

This is a general application for Swickard Auto Group for candidates willing to relocate if necessary based on position availability.

The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.

Responsibilities:

• Financial Performance: Develop and implement annual business plans and budgets. Monitor and analyze financial performance, including sales & service, profit margins, and expenses. Implement cost-saving measures and strategies to improve profitability.
• Sales Operations: Set and achieve sales goals for new and used vehicles. Oversee the sales team, providing training, coaching, and motivation. Manage inventory levels to optimize sales and minimize costs.
• Customer Service: Ensure exceptional customer satisfaction throughout the entire sales and service process. Resolve customer complaints and address issues promptly. Implement customer loyalty programs and initiatives.
• Human Management: Develop and maintain a positive work environment. Manage employee performance and address disciplinary issues. Recruit, train, and manage a high-performing team.
• Compliance: Ensure compliance with all applicable laws, regulations, and industry standards. Maintain accurate records and documentation. Manage relationships with manufacturers and suppliers.
• Marketing and Branding: In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.

Qualifications:

• Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Bachelor's degree in business administration or a related field.
• 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
• Comprehensive understanding of sales, service, F&I, and parts departments.
• Ability to analyze financial data, manage budgets, and drive profitability.
• Proven ability to lead and motivate a sales team to achieve targets.
• Commitment to providing excellent customer service and building relationships.
• Knowledge of F&I products and compliant sales practices.
• Proven ability to build, manage, and motivate a team.
• Understanding of relevant dealership regulations.
• Comfortable using DMS and CRM systems.
• Valid Driver's License and Clean Record.
• Certifications in automotive management or sales a plus.

Physical Requirements:

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

Benefits of Working at Swickard:

• Career Path – Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We're a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
• Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

Salary Description $120,000 - $350,000 yearly DOE