Director of Operations (RN or PT)

JOB SUMMARYThe Director of Operations works under the supervision of the Senior Director ofOperations and has responsibility for:Driving Well Care’s culture, mission, vision, and values throughout the assignedMarketProviding effective and strong leadership to all Market teamsPromoting a positive working environment and culture that engages and fulfillsall teams and minimizes regrettable turnoverManaging and overseeing all operations to ensure the consistent delivery of highquality and profitable home health services, as well as results for operational andfinancial key metrics.Assuring Market’s compliance with all applicable rules, regulations andstandards.Overseeing and driving experience excellence for patients, families, referralssources, and vendor partnersPlanning, developing, implementing and evaluating home health services,programs and activities.Performing other appropriate duties as assigned.PRIMARY JOB DUTIES1. Collaborates with clinical, administrative and support staff to assess, plan,implement and evaluate home health services which meet the needs andexpectations of the community, patients, staff and other internal/external customers.2. Ensures agency compliance with applicable laws, regulations and accreditationstandards.3. Direct community outreach efforts to build and maintain a high level of communityinvolvement and visibility4. Collaborates with clinical, administrative and support staff to develop, implementand monitor the annual operating budget.5. Contributes to program effectiveness.6. Organizes and performs work effectively and efficiently.7. Maintains and adjusts schedule to enhance the Market’s performance.8. Demonstrates a daily commitment to the values and culture of Well Care.9. Demonstrates positive interpersonal relations in dealing with all members of theorganization.10. Effectively demonstrates the mission, vision and values of Well Care on a dailybasis.11. Maintains confidentiality.JOB SPECIFICATIONS1. Education: RN or PT from an accredited school with minimum of a BachelorsDegree preferred. Master’s Degree in nursing or health related field preferred.2. Licensure / Certification: Must possess a current valid RN or PT license in theState in which providing leadership (NC/SC). Must have 3+ years experience inOperations Management in a healthcare setting.3. Experience: 3-5 years home health experience. Minimum of 3-5 yearsprogressively responsible management experience in a healthcare or related field.4. Essential Technical/Motor Skills: Extensive knowledge of home care principlesand practice. Extensive knowledge of state and federal regulations andaccreditation standards which impact home health operations. Extensiveknowledge of principles and practice of personnel management and conflictresolution. Demonstrated ability to speak clearly, to answer the telephone and becomputer literate.5. Interpersonal Skills: Excellent interpersonal skills including ability to interact andcommunicate in a tactful, professional manner with staff, physicians, managementteam, etc.6. Essential Physical Requirements: Demonstrated ability to speak clearly andeffectively before small and large groups. Ability to communicate orally and inwriting and be literate in the English language. Demonstrated ability to sit forextended periods of time. Demonstrated ability to communicate orally and inwriting. Must be able to get from home health office to patient homes and/orreferral sources such as the hospital or doctor’s offices.7. Essential Mental Requirements: Demonstrated ability to perform basic statisticalcalculations. Ability to interpret and analyze statistical data. Ability to forecaststaffing and service development needs based on statistical data. Ability toanalyze regulations/standards and to operationalize them appropriately. Ability toassess and evaluate staff and agency performance. Ability to explain/teach stafffrom a variety of educational backgrounds. Must possess long and short-termmemory and high-level reasoning and problem solving skills.8. Essential sensory requirements: Ability to see, hear and communicate verbally.9. Exposure to Hazards: Works essentially inside an office environment. May beexposed to hazards when making joint home visits, including but no limited todangerous animals, traffic hazards, threatening patient encounters.10. Hours of Work: Hours are flexible to meet the needs of the agency.11. Must have valid North Carolina driver’s license and an operational vehicle. #J-18808-Ljbffr