Principal Learning Experience Architect

Pega’s Enablement & Effectiveness team is dedicated to equipping our global field, partner, and customer communities with the knowledge, skills, and tools they need to succeed with Pega. We sit at the intersection of learning innovation and go-to-market strategy, building the content ecosystems and learning platforms that power Pega Academy and our broader enablement programs. Our team collaborates closely across Product, Field, IT, and Marketing to ensure every learner experience is world-class, dedicated to accelerating Pegasystems’ growth, profitability, and scale through thoughtful, strategic, long-term thinking and action in support of all Business Officers and Sales teams globally. We collaborate closely with a broad set of contributors across all Pega functions including our Sales, Consulting, Finance, Product Engineering, and Partner teams.

Picture Yourself at Pega

You will bring your expertise in instructional design and learning technology to architect next-generation enablement experiences that reach thousands of Pega field professionals, partners, and customers worldwide. In this role, you will shape how Pega builds and delivers learning — combining deep instructional craft with hands-on platform development to create scalable, AI-powered enablement systems. You will work alongside product, field, and technology teams to ensure that every learning experience is precise, impactful, and built for the future. “To Change the Way the World Builds Software”. A successful candidate will have a commanding knowledge of Pega’s strategic initiatives and will collaborate with contributors from all Pega functions to assure that each commercial offer represents both a compelling offer for the immediate customer need.

What You'll Do at Pega

• Design and develop new enablement platforms and systems
• Build, test, and maintain blended learning curriculum in multiple formats: eLearning modules, instructor-led workshops — for field, partner, and customer audiences.
• Partner with IT, Field Effectiveness, and SMEs to develop Knowledge Management and Content Management standards, processes, and systems that scale across the global organization.
• Heavily use AI to create, test, and continuously improve enablement components at scale, and integrate content authoring tools into enablement creation systems.

Who You Are

The Principal Learning Experience Architect needs to excel at working with a diverse set of functions and levels across the global Pega organization. The Principal Learning Experience Architect also needs to be an excellent communicator & multi-tasker able to balance a portfolio of strategic initiatives with day-to-day execution, while aligning diverse stakeholder needs and driving consistent, high-quality learning experiences.

What You've Accomplished

• 5+ years of experience in Computer Information Systems, Editing, Technical Writing, Instructional Design, or 7+ years of experience with a non-related degree or equivalent on the job experience
• Strong experience creating learning content for products similar to Customer Decision Hub; enterprise end-user communication or marketing platforms with a technical bent
• Any experience creating content for GTM teams is a plus
• Strong ability to simplify complex technical concepts into clear, engaging learning content
• Proven experience developing courseware, technical documentation, and instructional materials
• AI Proficiency: Advanced
• Highly organized, adaptable, and detail-oriented, with strong time and project management skills
• Effective communicator and collaborative team player with a passion for technology and continuous learning

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 165,000 - 251,400 PLN annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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