Entry-Level Field Service Technician

As an Entry Level Field Service Technician, you will be instrumental in ensuring the timely and cost-effective maintenance and repair of office product equipment. Your role supports high levels of customer satisfaction and provides valuable experience for career advancement. What You’ll Be Doing Maximize equipment up-time through timely response, efficient repair, and selective customer training. Manage asset and resource utilization to achieve financial goals and create value for both Stargel and our customers. Communicate professionally with customers, field service, sales, management, and administration. Provide accurate feedback, including call close information, parts usage, and customer meter readings. Maintain a professional appearance, achieve a first call effectiveness of 75%, manage accurate parts inventory, and attend monthly team meetings. Complete administrative aspects of the job accurately and on time. Perform other duties as required to support Stargel Office Solutions. Qualifications High School Diploma or GED required. Hands-on mechanical experience helpful but not required (e.g., low voltage machinery, hands-on technician, appliance repair, vehicle mechanics, AC/HVAC, computer repair). Willingness to learn about repair, service, or installation of office equipment (experience not required). Ability to lift 50 lbs and comfort with frequent bending, lifting, and reaching. Valid driver’s license, reliable vehicle, and auto insurance (mileage reimbursement provided). Able to travel within greater Austin area. Pay increase potential throughout first year based on performance. Health insurance beginning the first of the month after 60 days. Vacation: One week after first year, two weeks after second year, three weeks after fifth year. Five sick days per year (prorated first year). Laptop, iPhone, vacuum cleaner, and all supplies provided. Mileage and expense reimbursement. Field Technician training program. Long-term stability and growth opportunities. Health insurance Life insurance Paid time off Vision insurance About Stargel Office Solutions Founded in 1987, Stargel Office Solutions has grown to over 100 employees and 6,000 clients. We are a comprehensive office technology partner offering managed IT services, managed print services, production print, document software, and digital signage. Our accomplishments reflect high-level service and dedicated employees who follow the core values of Stargel: Honesty/Integrity, Customer First, Professionalism, Competitive, and Passionate. Stargel is recognized as Houston’s largest independent office equipment dealer by the Houston Business Journal. #J-18808-Ljbffr Stargel Office Solutions