Inside Sales Specialist

Inside Sales Specialist

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers' doorsteps daily. We've been a part of The Wonderful Company family since 1979 and have become the world's largest flower delivery service. With more than 10,000 member florists in North America alone, we lead the industry by working directly with our florists to hand-arrange and deliver every bouquet!

We are seeking eager, motivated, personable, resilient, energetic and competitive candidates that love to sell. Multiple positions being hired! The Inside Sales Representative works on a team of dedicated professionals primarily focused on selling Teleflora products and services to the largest network of retail flower shops in the world. This B2B telephone selling role offers the right candidate a fantastic opportunity for personal growth and to make significant contributions to the company. Advertising sales experience a plus for this position!

The Inside Sales team, based in Oklahoma City, OK, has the option of working a hybrid work schedule of Monday to Wednesday in the Oklahoma City office with the option of working from home on Thursdays and Fridays. Working from home is voluntary and the option to work in the office is available. The role is an hourly + commission position with the opportunity to earn additional income through sale contests and performance-based added commission. The average annual wage ranges from $35,000 to $65,000.

Job Description

• Maintain full knowledge of Teleflora product lines, Teleflora services, systems and technology. Understand and utilize internal sales tools, systems, data and reports to maximize sales to both active and new floral customers
• Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies including closing sales, addressing objections, understanding buying signals, upselling and consultative selling
• Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives
• Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates and units per sale
• Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora's commitment to our florist partners and the products and services we offer
• Provide regular feedback, recommendations, guidance and sales & operations perspective to the IS Supervisor. Participate in daily, weekly and annual meetings and training programs as needed
• Be willing to work overtime during floral holiday peak times, including nights and weekends as needed and perform other tasks as required
• Additional duties as assigned

Qualifications

Education: High School diploma or equivalent

• 3+ years of experience selling in a call center and sales environment with proven phone & sales skills
• Strong attention to detail, ability to multi-task and very organized
• Best in class attitude with endless optimism, energy and an open mind to tackle challenges
• Excellent and proven abilities in teamwork, communication, emotional intelligence and collaboration
• Solution-oriented optimist, competitive, fast-paced and comfortable with a dynamic organization
• Basic computer proficiency including Excel and Word

Working Conditions:

• Flexibility in shifts, requirements may change based on departmental needs and company programs
• Holiday time off may be prohibited due to floral order deadlines
• Work is performed in an inside office environment
• Potential travel to Teleflora offices, floral industry events or Territory Sales Manager visits.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.