Front Desk

Hotel front desk agents are the first line of customer service for the hotel industry. Personnel in this role speak to guests by phone, email, and in person to ensure they have a positive experience from booking to checking out. Our team is looking for someone with top notch customer service skills. You must be friendly, approachable, and also detail oriented and comfortable and competent on the computer. A positive and can-do attitude is a must.Some of the key responsibilities of a Front Desk Agent include:Answering phonesResponding to emailProcessing paymentsNavigating computer systemsResponding to inquiries in personChecking guests in and outCommunicating with other hotel staffMaintaining an orderly desk and officeStrong hospitality skills with a passion for providing excellent guest service.Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.Proficient in front desk operations, including knowledge of hotel management software.Excellent phone etiquette to handle inquiries professionally and courteously.Familiarity with night audit procedures is beneficial for those interested in evening shifts.Strong organizational skills with attention to detail to manage multiple tasks efficiently.Ability to work collaboratively within a team while also being self-motivated when necessary. #J-18808-Ljbffr FRANK HOTELS LINCOLN CITY LLC