Front Desk Supervisor - Nautilus 220

Job Description

Job Description

Nautilus 220 is a luxury waterfront condominium community located in Lake Park, Florida, offering elevated residential living with resort-style amenities, marina access, and a hospitality-driven resident experience. Managed by Black Briar Management, the property combines upscale service standards with modern operational excellence.

Black Briar Management (BBM) is a rapidly scaling hospitality-focused property management company whose portfolio spans traditional condominiums, condo-hotels, multifamily communities, commercial real estate, and mixed-use assets across South Florida.

At Nautilus 220, the Front Desk Supervisor leads the resident services team while ensuring exceptional hospitality, professionalism, and operational consistency.

POSITION OVERVIEW

The Front Desk Supervisor is responsible for overseeing the daily front-of-house operations at Nautilus 220 while ensuring the highest standards of hospitality, professionalism, and resident service are consistently delivered. This role serves as the operational leader for concierge and front desk activities during assigned shifts and acts as a key liaison between residents, guests, onsite teams, and property leadership.

The Front Desk Supervisor is expected to lead by example, maintain exceptional presentation standards, support team development, and ensure all resident interactions are handled with warmth, urgency, discretion, and precision. This position requires strong operational awareness, leadership presence, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced luxury residential environment.

The ideal candidate is highly organized, hospitality-driven, proactive, and passionate about delivering elevated service experiences while supporting a high-performing front-of-house team.

CORE RESPONSIBILITIES

• Front Desk Operations Leadership: Oversee daily front desk and concierge operations to ensure seamless resident, guest, and visitor experiences. Maintain consistent luxury hospitality standards across all front-of-house interactions and operational procedures.

• Team Supervision & Support: Provide leadership, coaching, and daily operational support to concierge and front desk team members. Assist with shift coordination, training reinforcement, performance accountability, and maintaining a positive, service-focused team culture.

• Resident Service Excellence: Ensure all resident requests, concerns, and service interactions are handled professionally, efficiently, and with hospitality-driven care. Support the resolution of escalated resident concerns while maintaining composure, discretion, and solutions-oriented communication.

• Guest & Visitor Management: Oversee visitor registration, guest access, vendor arrivals, package handling, and lobby operations while ensuring security procedures and luxury presentation standards are consistently followed.

• Operational Coordination: Partner closely with valet, security, housekeeping, maintenance, engineering, and management teams to ensure smooth operational flow and timely service delivery throughout the property.

• Shift Oversight & Accountability: Monitor daily front desk activities, staffing coverage, communication logs, resident requests, and operational follow-up to ensure nothing is missed during shift transitions or high-volume periods.

• Training & Service Standards: Reinforce front-of-house procedures, presentation expectations, hospitality standards, and operational protocols. Support onboarding and continued development of concierge and front desk staff.

• Amenity & Event Coordination: Assist with resident programming, amenity reservations, wellness activations, and special events by coordinating logistics, supporting resident communications, and ensuring smooth execution during onsite activities.

• Package & Delivery Oversight: Supervise package management, resident notifications, delivery coordination, and special handling requests while maintaining organization, efficiency, and accuracy.

• Incident Response & Escalation: Respond professionally to operational issues, resident concerns, emergencies, and unexpected situations while escalating matters appropriately and maintaining calm leadership under pressure.

• Administrative & Reporting Support: Maintain accurate operational logs, incident reports, shift notes, resident communications, and service documentation. Assist leadership with reporting, scheduling support, and operational follow-up as needed.

• Presentation & Environment Standards: Ensure the lobby, front desk, and resident-facing areas remain polished, organized, and reflective of Nautilus 220’s luxury hospitality standards at all times.

WHAT YOU BRING

• 3+ years of experience in luxury hospitality, concierge operations, luxury residential services, hotel front office, or high-touch guest services

• Previous supervisory or leadership experience in front-of-house operations preferred

• Exceptional communication and interpersonal skills with polished professional presentation

• Strong organizational and multitasking abilities in fast-paced service environments

• Ability to lead teams with professionalism, accountability, and positive energy

• Strong problem-solving skills and ability to remain calm under pressure

• Experience with concierge systems, property management software, and Microsoft Office Suite preferred

• Commitment to luxury-level service standards and operational excellence

• Ability to maintain discretion and professionalism in all resident and team interactions

• Flexible schedule availability including evenings, weekends, and holidays as operationally required

• Bilingual English/Spanish strongly preferred given the resident community and operational environment

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.

• Ability to sit and work in front of a computer intermittently throughout shifts.

• Ability to move throughout the property and support operational coverage.

• Ability to occasionally lift at least 25 lbs.

WHO YOU ARE

• A hospitality leader who sets the tone through professionalism, composure, and example

• Service-driven and passionate about creating elevated resident experiences

• Organized, detail-oriented, and operationally disciplined

• Calm and solutions-focused during high-pressure situations

• A proactive communicator who follows through completely

• Team-oriented and supportive while still maintaining accountability and standards

• Polished, approachable, and confident in resident-facing environments

• Motivated to grow within luxury residential hospitality leadership

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.

• Luxury waterfront working environment

• Opportunity to work within a premier hospitality-driven residential community

• Professional growth and leadership development opportunities

• Onsite parking

• Rewards & Recognition programs

• Collaborative and elevated service culture

Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.