Customer Service Administrator

Job Description

Job Description

OBF Marine is hiring a Service Administrator to keep our marine service department running smoothly. You'll be the link between boat owners, our technicians, and the parts counter: scheduling work, writing up repair orders, tracking jobs from delivery to pick-up, and making sure every invoice is accurate and every customer knows where their boat stands.

If you're organized, calm under pressure, and enjoy working around boats and the people who love them, we'd like to meet you. Dealership experience is a plus, but we'll train the right person.

What you'll do

• Greet customers in person and by phone/email, take service requests, and write up clear repair orders (engine, outboard, electrical, preventative maintenance, rigging, winterization, and more)
• Schedule work and coordinate the service calendar with technicians, storage personal, and storage pick up appointments
• Build estimates with the Shop Manager and get customer approval before work begins
• Update customers on job progress, added findings, parts delays, and pickup times
• Track open repair orders and technician hours; close out jobs and prepare accurate invoices
• Coordinate with the parts department on ordering, special orders, and backorders
• Process warranty claims with engine and boat manufacturers (e.g., Mercury, Yamaha, Volvo Penta) and track reimbursements
• Handle payments, deposits, and storage or dockage billing as needed
• Keep customer and vessel records up to date in our shop's management system
• Support seasonal programs: spring commissioning, winterization, shrink-wrap, and storage contracts

Required

• 2+ years in a service writer, service advisor, or office administration role
• Strong customer service skills and a professional, friendly phone manner
• Highly organized, able to juggle many open jobs and shifting priorities
• Comfortable with computers, email, and spreadsheets; quick to learn new software
• Clear written and verbal communication
• Valid driver's license

Nice to have

• Experience at a marine, RV, powersports, or automotive dealership or repair shop
• Familiarity with marine engines, boat systems, or general mechanical terms
• Experience with dealer management software
• Warranty claims processing experience
• Boating experience or a genuine interest in the marine industry

Pay, schedule, and benefits

$24.00 to $32.00 per hour, depending on experience

Schedule

Full-time, Monday–Friday, [7:00 AM–4:00 PM]; some Saturdays in peak season

Benefits

Retirement, paid time off, paid holidays, employee discounts on parts and service

Location

6911 O'Byrnes Ferry Rd. Jamestown, CA 95327

OBF Marine LLC is an equal opportunity employer. We welcome applicants of all backgrounds.