Patient Care Coordinator

Patient Care Coordinator

Department: Front Office

Employment Type: Full Time

Location: Richmond, VA

Reporting To: Rhea Vox

Compensation: $24.00 - $27.00 / hour

Description

At Norman, Obeck, and Foy, we've built our reputation on providing exceptional, patient-focused dental care in a welcoming and supportive environment. As an established practice, we take pride in creating lasting relationships with our patients while fostering a collaborative team culture where every team member is valued. If you're passionate about delivering outstanding care and want to grow with a practice committed to clinical excellence, we'd love to meet you. We are seeking a skilled and dependable Patient Care Coordinator with at least two years of dental experience to join our team. This role is ideal for a motivated professional who is comfortable managing the front desk, values efficiency, and is committed to delivering high-quality patient communication in a team-oriented environment.

We are seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Monday, Tuesday, Thursday 7-5; Wednesday and Friday 7-1

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental or healthcare front office role preferred
• Experience with dental insurance verification and patient scheduling preferred
• Familiarity with practice management software is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories