Customer Experience Lead, Palo Alto Customer Welcome Center

Customer Experience Lead, Palo Alto Customer Welcome Center

The Customer Welcome Centers ("CWCs") are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join in Palo Alto Customer Welcome Center (CWC), located at HP HQ. The role, based onsite in Palo Alto, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.

This is a highly visible role, representing one of the world's leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC's KPIs, execute traffic programs, and contribute to complex projects.

An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP's technical portfolio, including Personal Systems, Print, Hybrid Working and Video Conferencing, Gaming, Solutions and Services, or has demonstrated ability to master similar topics.

Key Responsibilities

• Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
• Present and tailor content to introduce our showcase and solutions to customers.
• Able to perform and articulate demonstrations.
• Supports deployment and execution of customized customer experience for assigned segment/product/solutions.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings.
• Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes.
• Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
• Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.
• Learn and maintain a current knowledge of HP products, strategy, and storytelling as well as stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.
• Capture customer feedback through approved channels; leverages learnings to improve CWC experience and provide insight to stakeholders throughout HP.
• Evaluate the effectiveness of briefings and implement improvements as necessary.
• Coordinates initiatives that support Customer Experiences Program

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7+ years of work experience, preferably in technical role, project management, product management, program management, marketing, or a related field or an advanced degree

Qualifications

• Superb organizational and project management skills.
• Excellent verbal and written communication skills.
• Proficient level of English. Additional languages would be a plus.
• Experience in Services and/or Solutions.

Preferred Skills

• Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.
• Familiarized with consultative selling.
• Strong attention to detail and problem-solving skills.
• Strong interpersonal skills; ability to work as part of a team.
• Ability to maintain confidentiality and handle sensitive information.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• * Health insurance
• * Dental insurance
• * Vision insurance
• * Long term/short term disability insurance
• * Employee assistance program
• * Flexible spending account
• * Life insurance
• * Generous time off policies, including;
• * 4-12 weeks fully paid parental leave based on tenure
• * 11 paid holidays
• * Additional flexible paid vacation and sick leave

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).